ACA’s flagship event featuring a fabulous lineup of inspiring keynotes on the main stage, as well as industry innovators, wayfinders, and experts who share business operation tips and insights in education sessions. Convention is our largest event of the year with networking opportunities and gatherings for everyone including first time attendees and new members, young professionals and women in collections.

ACPAC Throwdown at Stumpy’s Hatchet House

Bring your game face for this ax-throwing social showdown on Thursday night with 250 of your ACA friends.  Seats are limited to so register early! Transportation and dinner will be provided. Special shoutout to our throwdown title sponsor, Nationwide, and bar sponsor, BillingTree, a REPAY company.

Booths & Sponsorships are available. Check out the Exhibitor and Sponsor tabs for available opportunities, the most recent floor plan and the list of current exhibitors and sponsors. 

Submit an inquiry or call (800) 269-1607

7:30 a.m. Continental Breakfast, 8:00 a.m. Workshop Begins Show your clients that your agency is one they can trust by pursuing the Blueprint Quality Management System certification. Blueprint is the redesigned and modernized Professional Practices Management System (PPMS). Held one day before the convention kicks off, this Blueprint workshop is the first step to initial certification. The 18 elements presented will help organizations cut down on the number of mistakes it makes, improve inter-departmental communication, efficiently resolve client issues and improve their bottom-line. Learn more about Blueprint certification online at https://www.acainternational.org/education/blueprint This add-on workshop is an additional fee: $449 Members, $549 Nonmembers. (Training Zone is not valid for this in-person training.)

This reception is for the ACA International Council of Delegates, Board of Directors and Board candidates.

Entrance into the Expo Hall during set-up hours are limited to only registered booth staff. Exhibitors who hire a contractor for booth set-up must identify those individuals in advance. Exhibit or Booth Set-Up badges are required for entry during set-up time.

Stop in for tips on how to make the most of your convention experience. All first-time attendees, new members or those who have not attended for several years are invited to attend. 

Stop in for tips on how to make the most of your convention experience. All first-time attendees, new members or those who have not attended for several years are invited to attend. 

ACA CEO Scott Purcell and President Kevin Baich kick off the convention followed by our opening keynote, Denise Hamilton.  Now, more than ever, we are all confronting the complex issues of race and differences in the workplace. What does it mean to be an ally? How do we have the difficult conversations in a way that is productive and supportive? Denise will challenge and encourage you to excavate the underlying beliefs that shape your opinions around race, gender and intersectionality. Together we will identify shared values and develop a framework for incorporating different perspectives. The goal is to harness the differences among us to generate creative and innovative solutions to move us to optimal performance. The world is changing. By aligning your teams, especially leadership, we can create a path to competitive excellence, improved morale and increased retention. 

The Welcome Reception is sponsored by: 

You won’t know which restaurant you’ll be eating at (or which ACA members you’ll be dining with), until 15 minutes before dinner time. Join the fun and suspense and sign up today—space is limited. No additional registration fee is required—you pay for your own transportation, dinner and drinks. Plan to meet at 7PM for group assignments; and reservations are set for 7:30PM.

Remote work is more prevalent than ever before, even for lawyers. As lawyers work remotely and counsel across jurisdictions as in-house or outside counsel, this session will revisit staple rules of professional responsibility, including Model Rule 1.6 (“Confidentiality”) and Rule 5.5 (“Unauthorized Practice of Law; Multijurisdictional Practice of Law”). This session will also provide a refresher on core evidentiary concepts that intersect with the rules of professional responsibility, such as the attorney-client privilege, work-product privilege, and waiver.

Legal Education Sessions are Sponsored by:

The Consumer Financial Protection Bureau is back with a vengeance. Examinations are in full swing. Civil Investigative Demands are being dealt like playing cards to agencies large and small, and rulemaking is at the top of the CFPB's go-forward strategy.  

This means it is time to dust off your Compliance Management System (CMS) and prepare for the inevitable visit, administrative action, or even more rulemaking. During this session, attendees will explore the principal control components of a CMS and the risks associated with a deficient CMS. We will cover: 

• The key components of board and management.

• New must-have Reg F policies and procedures.

• Updates to your consumer complaint response system.

• New training requirements for E-SIGN, Reg F, email, test, and portals.

• Common gaps found in annual CMS audits.  .

This session is designed with YOUR agency in mind to ensure you can successfully manage compliance obligations and risks now and in the future. 

Imagine having an opportunity to an innovative idea from a dream to done by vetting it through the best minds in the industry.  

What if you could bring your organizational pain points to Conference and walk away renewed and fully armed with innovative solutions sure to bring value to your company? 

If this sounds like something you would enjoy, this is the session for you!  

Run, don’t walk into this session!  Allow yourself the chance to learn from a large group of your peers in this fast-paced, highly interactive session and bring home with you an “Aha” moment that with drive your future success​ 

Pursuant to its February 2022 report, the CFPB is taking a particular interest in medical debt, highlighting what it identified as the complicated and burdensome nature of the medical billing system in the U.S. The CFPB reported an estimated $88 billion in medical debt reflected on consumer credit reports as of June 2021, the majority of which are debts under $500. The bureauis is focused on holding credit reporting agencies and others accountable for the accurate reporting of medical debt, including a duty to take action against abusive furnishers who routinely report inaccurate information regarding medical debt. In response, the three major credit reporting agencies, Equifax, Experian, and TransUnion, issued a joint statement regarding how medical debt will be treated and reported, significantly modifying the landscape for reporting medical debt. 

This presentation will explore in-depth both the CFPB's medical debt report as well as the credit reporting agencies' proposed policy changes, what impact they will have on the ARM industry and how industry members should use this information. 

Remote work is more prevalent than ever before, even for lawyers. As lawyers work remotely and counsel across jurisdictions as in-house or outside counsel, this session will revisit staple rules of professional responsibility, including Model Rule 1.6 (“Confidentiality”) and Rule 5.5 (“Unauthorized Practice of Law; Multijurisdictional Practice of Law”). This session will also provide a refresher on core evidentiary concepts that intersect with the rules of professional responsibility, such as the attorney-client privilege, work-product privilege, and waiver.

Legal Education Sessions are Sponsored by:

So, do you think your collection agency is ready to purchase and work defaulted loan portfolios? There are pros and cons to acquiring nonperforming loans on the secondary market, and it's essential to know the right questions to ask to ensure that your agency is working with quality vendors and partners and compliantly collecting on purchased accounts. In this informative session, you will learn the basics of how debt buying works and hear best practices for getting started successfully. We will discuss the critical facets of debt buying as they pertain to collection agencies, including: 

• For every agency, there are pros and cons to acquiring NPLs on the secondary market. What are these, and can you mitigate enough risk to make the pros outweigh the cons? 

• The basics of how debt buying works and best practices for success in getting started. 

• Knowledge of compliance requirements and government regulations will enable you to collect on purchased accounts compliantly. 

• Restrictions and requirements from creditors/lenders/sellers, including the need for a chain of title tracking, post-sale support, a complaint management portal, and account transparency to PIF/SIF. 

• Portfolio selection and valuation is more than just price; learn to take historical performance and seller compliance requirements into consideration. 

Don't miss this info-packed session on debt buying for agencies, hosted by a diverse, cross-industry panel of debt buying and selling veterans. 

Collection agencies engaged in consumer debt collection have until Dec. 9 to align their data protection programs with recent regulatory amendments to the Safeguards Rule. The rule, first promulgated in 2002 under the Gramm-Leach-Bliley Act, regulates the data privacy practices of financial institutions, which covers debt collectors and debt buyers as well as originating creditors. Changes to the Safeguards Rule now require covered entities to implement particular procedures and controls and impact companies large and small, as well as the vendors serving them. The panelists will discuss how small and medium enterprises can economically undertake the necessary steps to come into compliance.  

Imagine having an opportunity to an innovative idea from a dream to done by vetting it through the best minds in the industry.  

What if you could bring your organizational pain points to Conference and walk away renewed and fully armed with innovative solutions sure to bring value to your company? 

If this sounds like something you would enjoy, this is the session for you!  

Run, don’t walk into this session!  Allow yourself the chance to learn from a large group of your peers in this fast-paced, highly interactive session and bring home with you an “Aha” moment that with drive your future success​ 

This session will pick through the shells and sea glass of recent cases to highlight recent case law that shapes our industry. Is Hunstein a piece of rough coral you find on the beach and toss back in the sea or does it provide the Plaintiff's bar with a shiny piece of sea glass. Has Reg F provided a beach full of moving target crabs or is Reg F going to be like the plastic that is clogging our oceans. Are there any new, unique FDCPA or TCPA shells that have washed ashore that require a second look?

Legal Education Sessions are Sponsored by:

In the ARM industry, we are constantly dealing with situations and events that are complex, yet our thinking is often biased and simplistic. We can increase our effectiveness and success in nearly all business areas by adopting new ways of thinking that are more in tune with our adaptive and nonlinear world. When you attend this course, you will learn the basic principles of systems thinking: a more sophisticated way of looking at problems, organizing your thoughts, and changing how you see things by broadening your perspective.  

Kelli Krueger and Dennis Barton will lay out what systems thinking is, why it's valuable, and how to do it—and they will do all of this through interactive gameplay. It's time to modernize your mind! Join us to learn, play, and embrace a new way of thinking.  

WARNING: If you plan on multi-tasking during our session, this training is not for you.  

Regulation F is here, and with it comes a blueprint for compliantly collecting through channels other than the ones we all love so dearly. You can email! You can text! And you can even (gulp) use social media! But the question remains— -should you? And if you plan to, does Reg F provide the only manual? Join us as we discuss how best to engage with consumers without having to bet the company on it. 

Intelligent Contact Data to Fuel a 7x7 Omni-Channel Outreach Strategy 

Regulation F is transforming traditional collection practices. While the industry has focused on the regulatory compliance aspect, not as much attention has been invested in evolving outreach strategies to maintain performance. 

Now more than ever, every contact must count. Outbound calling will remain a core communication channel. Still, additional channels like email, text, and digital media need to be evaluated, integrated, and optimized into overall contact strategies to drive future efficiency and effectiveness. 

How can you shift to a precision outreach strategy and manage customer engagement across multiple channels?  

This panel will discuss how companies can meet Reg F guidelines and use unique behavioral intelligence on phones and emails to optimize outreach attempts and maintain right-party contact rates. Hear about the power of contact intelligence to increase reach and maximize efficiency using the best phone/email and the best time of day to contact each consumer to increase effectiveness while meeting new regulation guidelines. 

Learn how the intersection of “fair” and “ethical” debt collection obligations is more than possible; the combination of the two results in successful collections.  A number of ethical rules deal directly with consumer collections. This seminar will explore those rules and the commentary interpreting them.

The session will include a refresher on ethical requirements when communicating with an unrepresented consumer. We will also cover your obligations regarding oversight of your “subordinates. ”All of this will dovetail with the “fairness” obligations under the FDCPA. And much more. It’s always helpful to go over what we learned back in law school when it comes to ethical obligations to ensure that your collection practice and protocols used in it are in accord with the current state of the ethical rules.

Legal Education Sessions are Sponsored by:

Over the past few months, there has been an uptick in activity at the Consumer Financial Protection Bureau. The debt collection industry is under the microscope, and the CFPB continues to churn out press releases, tweets, policies, and enforcement activity aimed at the industry, emphasizing medical and student loan debt. Panelists will break down the latest trends and provide tips for avoiding regulatory and congressional scrutiny as the ARM industry remains in the crosshairs in Washington and throughout the country. Arentsen, a former CFPB regulator who worked with CFPB Director Rohit Chopra during the Cordray years, and Dempsey, who represents the interests of ACA members in D.C., will provide an insider's perspective on what to expect over the next few months. 

Are you wondering what this “blockchain” is that everyone is talking about? Do you question if this new technology will disrupt and transform the ARM industry? Join this session to get the scoop on what blockchain is and how it’s transforming industries today. Get tips on how your company can (and should) be prepared for this next industry transformation. Attendees will hear directly from experts and operators in the ARM industry on how they are readying their businesses to welcome this new technology into their work lives. 

The last two years have been full of industry changes, and many of those changes required support from information technology resources. It's never been more critical to integrate your IT resources into your organization's Compliance Management System. It was no surprise to see the CFPB publish new CMR-IT Examination Procedures. In this session, we will dive into the expectations of the CFPB and how it relates to all aspects of your Compliance Management System. 

Meet with women in collections on mentorship and make new connections at this reception hosted by ACA’s Women in Collections Resource Council.

Bring your game face for this ax-throwing social showdown on Thursday night with 250 of your ACA friends. Seats are limited to so register early! Special shoutout to our throwdown title sponsor, Nationwide, and bar sponsor, BillingTree, a REPAY company. Tickets for this event are $225 per person. Transportation and dinner will be provided. Benefitting the ACPAC Administrative Fund. 

6:00pm - Bus Loading 6:15pm - Buses depart Rosen Shingle Creek 6:30 - 9:30pm - Throwdown @ Stumpy's Hatchet House 9:30pm - Bus Loading 

Join us for breakfast as we get ready to announce this year's award winners. Breakfast services will only be from 7:30 - 8:10 AM, followed by Awards presentation and Keynote Dr. Romie Mustaq.

At the annual awards ceremony, many of the association’s outstanding members will be recognized for selflessly devoting their time and skills to advance the accounts receivable management industry. Receiving an ACA honor symbolizes a member’s commitment to the association and the industry. Join us in this celebration of member success, where awards such as the ACA Member of the Year and James K. Erickson Continuous Service will be given as well as education honors, advocacy and unit awards. The Awards recognition is followed by our final keynote speaker.

Keynote Dr. Romie Mushtaq: brainSHIFT: 3 Mindful Steps to Break the Stress-Success Cycle Modern leaders and employees are stuck in the never-ending “Stress–Success cycle”. It’s that cycle where we work too hard, stress, obsesses, and worry on our way to achieving goals—then once we achieve them, we just go right back into the cycle again. How often do you or your employees have: Difficulty focusing at work? Racing thoughts before bed? Feelings of stress or anxiety and end up with too many visits to the doctor with no real answers? It’s time to get to the core of the issue and break the Stress-Success Cycle. Dr. Romie’s keynote blends medicine and wellness into her “3 Mindful Steps” and will truly shift your personal and professional lives. This keynote goes into the neuropsychology and mental health syndromes affecting cognitive performance and emotional control—then wraps it all up in easy-to-digest and practical takeaways. Your audience will get Dr. Romie’s science-backed program that everyone can go home with and implement right away for increased mental health and wellness. Let’s change the way your brain and your team functions to create a more successful, balanced, and healthy life.  

We know a thing or two because we’ve seen a thing or two. Two experienced litigators share the lessons learned from outrageous claims and inept defenses in this session modeled after NPR’s Says You! quiz show.  Come hear about the lessons your agency can learn from the cases that have been litigated in recent years.

Legal Education Sessions are Sponsored by:

During these challenging times, it can be difficult to manage a business in the accounts receivable management industry. This session will discuss how to lead your company through volatility and technological change, specifically focusing on the role C-level executives need to play. Throughout this presentation, we will cover the current state of the industry (e.g., macro trends and consumer stimulus programs), adapting to the “new normal” (e.g., the CFPB’s final rules, remote work environments, COVID-19, and the regulatory shift under the Biden administration), how to assess yourself as a leader (e.g., what is working/not working and what is your end game), and where you can go from here (e.g., assess your team members, reflect on your strengths and weaknesses and make a plan). 

Managing compliance in a virtual ecosystem, along with the ever-changing regulatory environment, poses new challenges. Even though the concept of an office may have changed, regulatory compliance remains a critical business function. Managing compliance in this time of telework, videoconferencing, and travel limitations is more difficult than ever.  

In this new normal, companies must be able to identify the common issues with virtual onboarding and training new employees, maintaining compliance in the cloud, and installing tools and processes to effectively monitor and sustain an effective Compliance Management System. Now is not the time to ignore compliance obligations or best practices. 

Data-analyst-turned-lawyer will take industry leaders on a journey using experimentation and data crunching that will challenge conventional collection techniques, all designed to get you thinking differently about how to resolve accounts. It's no secret that the collection process is data-intensive, but what does the data show? And how can you use your data to increase revenue?  

Using a "Moneyball" approach allows your agency to analyze and "exploit" your data in new and creative ways to increase successful collections. As "Moneyball" instructs, we need baserunners to score runs. Swinging for the fences feels good but can be counterproductive. 

By way of example, this session will challenge you to critically examine collected accounts and then use lessons gleaned from what worked to develop more effective and creative ways to resolve consumers' financial problems. You will use this new mindset to solve consumers' financial problems (i.e., truly work with the consumer to creatively get debts paid). The collateral benefit? A better bottom line for your agency. A consumer problem-solving mindset increases "win-win-win" resolution. Consumers win by getting their debts paid, creditors win by getting their past-due accounts paid, and your agency wins by getting paid for its successful collection efforts.  

Can this work? Come hear real-world examples of how getting runners on base (instead of swinging for the fences and striking out)" significantly improves collection agency bottom lines. This session will offer tips that can help you return more money to your clients and increase your agency's profitability by helping consumers get their debts behind them, all with the collateral benefit of reducing your risk of lawsuits and complaints—a true grand slam. 

The CFPB is not the only regulator the ARM industry has to worry about.  At the state level, State Attorneys General continue to actively pursue investigation and enforcement against the industry, including issuing Civil Investigative Demands (CIDs).  Effectively addressing these CIDs is critical to staying under the State AG's radar or, if necessary, to mitigating any penalties that the State AG may decide to impose.  This presentation will cover the basics of effectively addressing State AG CIDs, from the viewpoint of a seasoned MAP Attorney experienced in representing ARM Industry clients in such matters (including a recent matter from which a group of clients received assistance from the ACA Industry Advancement Fund).

Legal Education Sessions are Sponsored by:

Many of the consumers you connect with want to, and are capable of, managing their way out of debt. They don't like to be contacted every day with the same question: Can you pay? What they want and need are financial management tools that help them improve their situation and some time to get it done. This session will help you discover the tools that will benefit the consumers you are collecting from, enhance your collections AND significantly reduce your expenses. Especially in today's labor market, you'll want to make sure you're using artificial intelligence where you can! 

This session will show attendees how to avoid severe litigation traps raised in consumer FCRA litigation—"reasonable investigations" and an agency's policies and procedures can create dangerous minefields. Learn how to avoid the landmines under the FCRA for failing to reasonably investigate disputes, the problems that improper FCRA policies/procedures can create, and the tools needed to help agencies navigate the dangerous waters of an FCRA suit.  

There has been a lot of talk recently about the Great Resignation, employee retention, and how to combat this with better employee engagement and development. Your new hire's experience in the first 30-60 days is a vital timeframe that we must get right if we want them to help us grow our business. It does not matter if your agency is in person, remote, or hybrid because the main principles of what to do are the same. In this session, you will hear from two longtime collection training experts who have the keys to set your staff up for success as soon as they join your agency.  

This session will start from the beginning with tips on getting candidates in your door. From there, we will walk through some great onboarding best practices, how to train new employees and what to focus on, continuous development techniques, and how to prepare them for long-term growth and real-world success. 

In our ever-evolving world and industry, it is vital we are open to and prepared for constant change. With that in mind, we will also discuss specific tools, technology, techniques, and software that help achieve all of these goals. 

The CFPB's Debt Collection rule has had far-reaching implications for the debt collection industry and others.  This session will explore the impact of Regulation F on debt collectors, and present strategies that debt collectors can use to manage compliance risk and prepare for regulatory and private plaintiff scrutiny in light of the new rule.  The session will focus on the importance of a strong risk and enterprise-wide compliance management system with cross-functionality. 

Legal Education Sessions are Sponsored by:

You hear it all the time, “the fear of loss is greater than the allure of gain”. That’s because it’s human nature and it is difficult to overcome without practice and determination.

The hardest part of knowing when to target gain in the face of potential loss comes down to the work that goes into objective analyses like return on investment, efficiency gains or productivity hikes as well as subjective analyses like work-life balance, workplace harmony, or just good old fashioned love of what you do every day.

Spend an hour identifying examples of inefficient processes in agencies and departments that are good candidates for technological intervention. There is never a perfect time for technology investment, much less the migration to new software, but what current technology is offering can disrupt your most manual processes, it’s here today! Come learn how to prioritize your best opportunities to save money, increase revenue and alleviate the staff of responsibilities they dislike performing.

There will be active participation opportunities (don’t worry, you won’t be asked to sing), lots of humor, and cookies. But no promises on the cookies.

1. Identify manual tasks ripe for automation

2. Learn how to perform ROI (return on investment) analyses effectively

3. Understand the real cost of redundant human activities

4. Hear how and when to make the decision for a technology investment

5. Learn how to get your entire team on board and manage the change

The CFPB has cleared you to text; now, what should we focus on? Let's talk about updating your third-party risk management plan, business continuity plan, processes, and key performance indicators. Having these policies in place is the next step to a successful texting program. The third-party debt collection industry has been challenged by carriers refusing to do business, vendors abandoning service, and rules and laws that seem to conflict with each other. 

Not sure how to navigate these barriers? Our panel of experts will explain how to manage a compliant texting program from the inside out, including external hurdles and internal alignment. 

PDUs: Attending the convention gives you 6 Professional Development Units towards ACA’s Designations. CLEs:   Up to 7 CLE credits are available for the convention. ACA will apply for CLE credits for all states requested by attendees. Requests must be submitted by June 17, 2022. Please note that approval from each state is not guaranteed, and legal education sessions are for ACA members only.

Click each date above to expand the agenda and see full details including session titles, session descriptions and speakers.

Sponsors Bring your brand to life and plug into the community of engaged and diverse ARM professionals attending Convention. Sponsored items or custom packages available to meet you where you are. Email us at [email protected] with questions and for more information. Download the Convention prospectus here. Provana, LLC Wi-Fi Sponsor Provana’s interaction management and compliance solutions are the first of their kind, providing effortless control over process-intensive operations. Our solutions include speech analytics, a compliance suite, omnichannel payments, legal tech, and business analytics, comprising a one stop digital transformation platform for small and medium enterprises. Learn more at www.provana.com. 801 Warrenville Road, Suite 250 Lisle, IL 60532 630-442-7912 Website Read More VoApps DirectDrop Voicemail Lanyards Sponsor VoApps DirectDrop Voicemail delivers a voice message directly to the consumer’s voicemail box without calling the phone. Immediately increase right party contacts, dollars collected, and liquidation rates. This creates the influx of inbound phone calls responding to DirectDrop Voicemails. New clients can be up and running in two business days. 5725 Buford Hwy NE Atlanta, GA 30340 561-339-7778 Website Read More Observe.AI Wednesday Keynote Speaker Sponsor Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance and automating repeatable workflows that drive revenue and retention. 595 Market St Ste 1130 San Francisco, CA 94105 (628) 268-5683 Website Read More Balto Friday Keynote Speaker Sponsor Awards Breakfast Sponsor Friday Morning Break Sponsor Balto guides your agents to say the right thing on every call. Since 2017, top-performing contact centers have trusted our Balto real-time software to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Save every call before it ends with automated real-time guidance, coaching, and QA. Identify what works best and immediately scale best practices to your whole team. Let Balto take the lead in real-time for happier customers, increased revenue, and agents that always know the right thing to say. 1227 Washington Avenue, Suite 200 Saint Louis, MO 63103 (855) 462-2586 Website Read More QBE Attendee Welcome Gift Sponsor As one of the largest Insurance carriers in the word, QBE focuses on commercial insurance for industries with complex and unique exposures, including E&O, commercial crime coverage and claims services. In partnership with CIA and AON, QBE’s Programs Unit has demonstrated a long-term commitment to our program through a significant investment of resources. 55 Water St Fl 20 New York, NY 10041-0037 (212) 805-9831 Website Read More TEC Services Group, Inc. Signage Sponsor TEC Services Group is the leading technology and professional services firm in the credit collections industry for over 22 years. Our solutions provide companies the tools and services to increase collection rates, reduce overhead and improve compliance. Our unique solutions to managed services, data vendor automation and services for conversions, implementations, consulting etc. have set us apart from others in the industry. TEC Services Group is truly an apex partner for improved collections. 5926 Palmer Blvd Sarasota, FL 34232 (941) 375-0300 Website Read More Genesys Women in Collections Reception Sponsor Latitude by Genesys powers highly efficient collections processes, drives compliance and maximizes recovery – from early stage delinquency through post-charge-off and agency placement. And now Latitude has pre-built integrations to Genesys Cloud CX – the omnichannel inbound and outbound contact center that creditors & collection agencies need in today’s heavily regulated world.  2001 Junipero Serra Blvd Daly City, ca 94014 408-230-1930 Website Read More LexisNexis Risk Solutions Registration Sponsor LexisNexis® Risk Solutions harnesses the power of data and advanced analytics to provide insights that help businesses and governmental entities reduce risk and improve decisions to benefit people around the globe. We provide data and technology solutions for a wide range of industries including financial services, collections and investigations. 1000 Alderman Dr Alpharetta, GA 30005-4101 (317) 903-7105 Website Read More Innovis Ice Cream Break Sponsor Innovis provides industry leading fraud prevention tools and credit attributes. Our collection solutions consistently outperform competitors in head-to-head test at collection agencies, skip specialists, return mail processors, and collection departments of major lenders. 250 E Broad St Columbus, OH 43215-3708 (614) 222-5318 Website Read More Connect International, LLC Attendee Bags Sponsor Connect is a Nearshore outsourcing company, operations are located in Central America. Experts in Commercial and Consumer Collections. Why outsource with us? Focus on core tasks, increase profits, maintain operational control, staffing flexibility, dedicated teams, bi-lingual agents, plus many other benefits. 667 Central St Highland Park, IL 60035 321-419-8684 Website Read More C&R Software Attendee Know Before You Go Email Sponsor C&R Software is the market leader in providing enterprise collection software to Collection Agencies, Debt Buyers & Creditors. Debt Manager drives user simplicity with our modern and evolving technology giving our clients a truly futureproof solution. 4035 Ridge Top Rd Fairfax, VA 22030-7424 (571) 385-6222 Website Read More The InterProse Corporation Thursday Lunch in Expo Hall Sponsor InterProse is the debt collection software company behind ACE, a modern, web-based, SaaS software with an open architecture for integrations, native client access and consumer applications, and monthly updates and upgrades, inherited compliance audits (SOC2, PCI, PENTEST), all hosted on AWS infrastructure for unrivaled stability and data security. 201 NE Park Plaza Dr Vancouver, WA 98684 844-224-1135 Website Read More Payscout Legal Education Sessions Sponsor Payscout is modernizing payment processing in ARM with Agent- and Debtor-facing solutions for one-time and recurring payments via API, web portal, IVR, text, chat, and more. Payscout’s validated Level 1 PCI DSS Compliant platform features the industry’s only Convenience Fee solution that complies with FDCPA, State Law, and Card-Brand Rules. 5900 Sepulveda Blvd, Suite 360 Sherman Oaks, CA 91411 (888) 689-6088 Website Read More Balch & Bingham LLP Pocket Agenda Sponsor Balch & Bingham is a corporate law firm recognized nationally for its genuine dedication to its clients, forward-thinking approach and ability to anticipate what is on the horizon. Since 1922, the firm has earned the respect and loyalty of clients by providing counsel in highly regulated industries. Balch’s Consumer Finance Litigation Practice includes attorneys who have handled hundreds of individual lawsuits and class actions under a wide array of consumer laws with experience which includes serving as lead national counsel on multiple issues for debt buyers to guiding businesses through their first consumer finance dispute. For additional information, please visit www.balch.com 1901 6th Ave N Ste 1500 Birmingham, AL 35203-4642 (205) 448-5465 Website Read More Nationwide Insurance ACPAC Event Title Sponsor Nationwide Insurance is a proud partner of Collectors Insurance Agency providing a wide variety of commercial insurance products for the debt collection industry.  1100 Locust St Dept 2016 Des Moines, IA 50391-2016 (515) 508-3853 Website Read More RevSpring Notepads Sponsor Revspring’s comprehensive and compliant payment solutions enable organizations to streamline financial communications, reduce costs, mitigate risks, and improve collection outcomes. The purpose-built solutions take a holistic approach to the consumer’s financial journey by providing personalized print, online, phone, email and text communications and payment options. 4640 Cummings Park Dr Anitoch, TN 37013 866-676-2739 Website Read More Beam Software Name Badge Sponsor DEBT BUYERS: What would it mean if you could: see an agency remittance before it was made, see agency payments & postdates in your system in real-time, or run liquidation reports to see projections weeks or months in advance? AGENCIES: How do you: ensure remote collection staff are working effectively, view agent desktops in real-time to audit activity, and whitelist IP addresses to protect unauthorized access to consumer data? With BEAM, it’s easy! Visit us today at beamsoftware.com. 4081 Lakewood Ranch Boulevard, Suite 100 Sarasota, FL 34240 (866) 620-3445 Website Read More Maurice Wutscher LLP Thursday Main Stage Sponsor Proven leaders in more states and more areas of consumer financial services law. Regulation of debt collection, privacy, licensing, bankruptcy, state and federal compliance, AG and regulatory actions. Class action defense litigation. A team of skilled and seasoned attorneys with decades of experience representing the broader consumer financial services industry. 5851 Legacy Circle Ste 600 Plano, TX 75024 (512) 949-5914 Website Read More Collectors Insurance Agency, Inc. Welcome Reception Co-Sponsor Collectors Insurance Agency, a subsidiary of ACA International, is nationally licensed with tenured insurance, surety and licensing professionals that specialize in the complex needs unique to the collection industry. This expertise, combined with the dedication of our world-class partners, enables us to provide exceptional service to every valued member. 3200 Courthouse Ln Eagan, MN 55121-1585 (612) 926-6547 Website Read More Payment Savvy LLC Pens Sponsor As the premier ARM merchant provider since 2010, Payment Savvy handles everything in-house which means innovative payment solutions and an unmatched customer experience are within your reach. 5760 Legacy Dr Ste B3 Plano, TX 75024-7103 (866) 303-2558 Website Read More Equifax First Timers & New Members Reception Sponsor As a global data, analytics, and technology company, Equifax plays an essential role in the economy by helping companies in diverse industries make critical decisions with greater confidence. Leveraging The Work Number® database, Equifax delivers cost-effective employment data and technology solutions that deliver insights to help verifiers make more informed decisions in less time, including prioritizing their portfolio to achieve optimal ROI. With 136 million active employment records from 2.5 million employers, we’ve helped create a more streamlined process and offer many ways to get the data you need – whether you need to retrieve a single verification or a batch of thousands. 11432 Lackland Rd Saint Louis, MO 63146-3516 (314) 684-2987 Website Read More Prodigal Tech Young Professionals Reception Sponsor Prodigal is a pioneer of Collection Intelligence, a new category of AI software that enables lenders, debt buyers, and collection agencies to quickly and efficiently collect accounts receivables. Prodigal’s cloud-native Collection Intelligence platform delivers actionable insights for collection businesses that maximize revenue, optimize operations, and minimize compliance risk. 640 W California Ave Ste 210 Sunnyvale, CA 94086-3624 (650) 802-7795 Website Read More CompuMail CompuMail cultivates partnerships with our clients to ensure that they receive the best results, and highest level of data security, at the most competitive price. We provide mailing, digital communications (email/text) and related services with real-time portal access to meet your organization’s management and oversight needs across the Accounts Receivables, Healthcare, and Financial Services industries. 4057 Port Chicago Hwy Ste 300 Concord, CA 94520-1160 888-689-7001 Website Read More Solutions By Text Thursday Breakfast Sponsor Solutions by Text (SBT), ACA Premiere Partner, was formed in 2008 with the mission to deliver impactful conversational SMS messaging for businesses. SBT is the only compliance-first provider of enterprise texting solutions and has a diverse customer base with over 1500 customers focusing on Consumer Finance and other regulated markets. 5001 Spring Valley Rd Ste 1000E Dallas, TX 75244-3951 800-979-1212 Website Read More TransUnion Thursday Breakfast Sponsor TransUnion is a global information and insights company that makes trust possible between businesses and consumers, by ensuring that each consumer is reliably and safely represented in the marketplace. 555 W Adams Street Chicago, IL 60661-3614 (941) 375-0300 Website Read More AXIS Welcome Reception Co-Sponsor AXIS Capital, through its insurance subsidiaries, is a leading provider of specialty lines insurance and reinsurance globally. Coverage is backed by the financial strength and solid claims-paying ability of the AXIS insurance companies. AXIS is a proud partner of Collectors Insurance Agency providing Cyber liability insurance to the debt collection industry. 11680 Great Oaks Way Suite 500 Alpharetta, GA 30022 (678) 746-9400 Website Read More Aon Welcome Reception Co-Sponsor We are driven to empower economic and human possibility for clients, colleagues and communities around the world.We are a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. 5600 W 83rd St Ste 1100 Minneapolis, MN 55437-1062 (952) 807-0641 Website Read More CDS Software Thursday Morning Break Sponsor CDS Software has been an innovator in the accounts receivable management industry for over 35 years. It’s flagship CollectOne is an award-winning, single source debt collection solution. 2225 1st St Ste 102 Simi Valley, CA 93065-1983 (888) 816-3333 Website Read More

Bring your brand to life and plug into the community of engaged and diverse ARM professionals attending Convention. Sponsored items or custom packages available to meet you where you are. Email us at [email protected] with questions and for more information.

Download the Convention prospectus here.

Provana’s interaction management and compliance solutions are the first of their kind, providing effortless control over process-intensive operations. Our solutions include speech analytics, a compliance suite, omnichannel payments, legal tech, and business analytics, comprising a one stop digital transformation platform for small and medium enterprises. Learn more at www.provana.com.

801 Warrenville Road, Suite 250 Lisle, IL 60532 630-442-7912

VoApps DirectDrop Voicemail delivers a voice message directly to the consumer’s voicemail box without calling the phone. Immediately increase right party contacts, dollars collected, and liquidation rates. This creates the influx of inbound phone calls responding to DirectDrop Voicemails. New clients can be up and running in two business days.

5725 Buford Hwy NE Atlanta, GA 30340 561-339-7778

Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance and automating repeatable workflows that drive revenue and retention.

595 Market St Ste 1130 San Francisco, CA 94105 (628) 268-5683

Friday Keynote Speaker Sponsor Awards Breakfast Sponsor Friday Morning Break Sponsor

Balto guides your agents to say the right thing on every call. Since 2017, top-performing contact centers have trusted our Balto real-time software to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Save every call before it ends with automated real-time guidance, coaching, and QA. Identify what works best and immediately scale best practices to your whole team. Let Balto take the lead in real-time for happier customers, increased revenue, and agents that always know the right thing to say.

1227 Washington Avenue, Suite 200 Saint Louis, MO 63103 (855) 462-2586

As one of the largest Insurance carriers in the word, QBE focuses on commercial insurance for industries with complex and unique exposures, including E&O, commercial crime coverage and claims services. In partnership with CIA and AON, QBE’s Programs Unit has demonstrated a long-term commitment to our program through a significant investment of resources.

55 Water St Fl 20 New York, NY 10041-0037 (212) 805-9831

TEC Services Group is the leading technology and professional services firm in the credit collections industry for over 22 years. Our solutions provide companies the tools and services to increase collection rates, reduce overhead and improve compliance. Our unique solutions to managed services, data vendor automation and services for conversions, implementations, consulting etc. have set us apart from others in the industry. TEC Services Group is truly an apex partner for improved collections.

5926 Palmer Blvd Sarasota, FL 34232 (941) 375-0300

Women in Collections Reception Sponsor

Latitude by Genesys powers highly efficient collections processes, drives compliance and maximizes recovery – from early stage delinquency through post-charge-off and agency placement. And now Latitude has pre-built integrations to Genesys Cloud CX – the omnichannel inbound and outbound contact center that creditors & collection agencies need in today’s heavily regulated world. 

2001 Junipero Serra Blvd Daly City, ca 94014 408-230-1930

LexisNexis® Risk Solutions harnesses the power of data and advanced analytics to provide insights that help businesses and governmental entities reduce risk and improve decisions to benefit people around the globe. We provide data and technology solutions for a wide range of industries including financial services, collections and investigations.

1000 Alderman Dr Alpharetta, GA 30005-4101 (317) 903-7105

Innovis provides industry leading fraud prevention tools and credit attributes. Our collection solutions consistently outperform competitors in head-to-head test at collection agencies, skip specialists, return mail processors, and collection departments of major lenders.

250 E Broad St Columbus, OH 43215-3708 (614) 222-5318

Connect is a Nearshore outsourcing company, operations are located in Central America. Experts in Commercial and Consumer Collections. Why outsource with us? Focus on core tasks, increase profits, maintain operational control, staffing flexibility, dedicated teams, bi-lingual agents, plus many other benefits.

667 Central St Highland Park, IL 60035 321-419-8684

Attendee Know Before You Go Email Sponsor

C&R Software is the market leader in providing enterprise collection software to Collection Agencies, Debt Buyers & Creditors. Debt Manager drives user simplicity with our modern and evolving technology giving our clients a truly futureproof solution.

4035 Ridge Top Rd Fairfax, VA 22030-7424 (571) 385-6222

Thursday Lunch in Expo Hall Sponsor

InterProse is the debt collection software company behind ACE, a modern, web-based, SaaS software with an open architecture for integrations, native client access and consumer applications, and monthly updates and upgrades, inherited compliance audits (SOC2, PCI, PENTEST), all hosted on AWS infrastructure for unrivaled stability and data security.

201 NE Park Plaza Dr Vancouver, WA 98684 844-224-1135

Payscout is modernizing payment processing in ARM with Agent- and Debtor-facing solutions for one-time and recurring payments via API, web portal, IVR, text, chat, and more. Payscout’s validated Level 1 PCI DSS Compliant platform features the industry’s only Convenience Fee solution that complies with FDCPA, State Law, and Card-Brand Rules.

5900 Sepulveda Blvd, Suite 360 Sherman Oaks, CA 91411 (888) 689-6088

Balch & Bingham is a corporate law firm recognized nationally for its genuine dedication to its clients, forward-thinking approach and ability to anticipate what is on the horizon. Since 1922, the firm has earned the respect and loyalty of clients by providing counsel in highly regulated industries. Balch’s Consumer Finance Litigation Practice includes attorneys who have handled hundreds of individual lawsuits and class actions under a wide array of consumer laws with experience which includes serving as lead national counsel on multiple issues for debt buyers to guiding businesses through their first consumer finance dispute. For additional information, please visit www.balch.com

1901 6th Ave N Ste 1500 Birmingham, AL 35203-4642 (205) 448-5465

Nationwide Insurance is a proud partner of Collectors Insurance Agency providing a wide variety of commercial insurance products for the debt collection industry. 

1100 Locust St Dept 2016 Des Moines, IA 50391-2016 (515) 508-3853

Revspring’s comprehensive and compliant payment solutions enable organizations to streamline financial communications, reduce costs, mitigate risks, and improve collection outcomes. The purpose-built solutions take a holistic approach to the consumer’s financial journey by providing personalized print, online, phone, email and text communications and payment options.

4640 Cummings Park Dr Anitoch, TN 37013 866-676-2739

DEBT BUYERS: What would it mean if you could: see an agency remittance before it was made, see agency payments & postdates in your system in real-time, or run liquidation reports to see projections weeks or months in advance? AGENCIES: How do you: ensure remote collection staff are working effectively, view agent desktops in real-time to audit activity, and whitelist IP addresses to protect unauthorized access to consumer data? With BEAM, it’s easy! Visit us today at beamsoftware.com.

4081 Lakewood Ranch Boulevard, Suite 100 Sarasota, FL 34240 (866) 620-3445

Proven leaders in more states and more areas of consumer financial services law. Regulation of debt collection, privacy, licensing, bankruptcy, state and federal compliance, AG and regulatory actions. Class action defense litigation. A team of skilled and seasoned attorneys with decades of experience representing the broader consumer financial services industry.

5851 Legacy Circle Ste 600 Plano, TX 75024 (512) 949-5914

Collectors Insurance Agency, a subsidiary of ACA International, is nationally licensed with tenured insurance, surety and licensing professionals that specialize in the complex needs unique to the collection industry. This expertise, combined with the dedication of our world-class partners, enables us to provide exceptional service to every valued member.

3200 Courthouse Ln Eagan, MN 55121-1585 (612) 926-6547

As the premier ARM merchant provider since 2010, Payment Savvy handles everything in-house which means innovative payment solutions and an unmatched customer experience are within your reach.

5760 Legacy Dr Ste B3 Plano, TX 75024-7103 (866) 303-2558

First Timers & New Members Reception Sponsor

As a global data, analytics, and technology company, Equifax plays an essential role in the economy by helping companies in diverse industries make critical decisions with greater confidence. Leveraging The Work Number® database, Equifax delivers cost-effective employment data and technology solutions that deliver insights to help verifiers make more informed decisions in less time, including prioritizing their portfolio to achieve optimal ROI. With 136 million active employment records from 2.5 million employers, we’ve helped create a more streamlined process and offer many ways to get the data you need – whether you need to retrieve a single verification or a batch of thousands.

11432 Lackland Rd Saint Louis, MO 63146-3516 (314) 684-2987

Prodigal is a pioneer of Collection Intelligence, a new category of AI software that enables lenders, debt buyers, and collection agencies to quickly and efficiently collect accounts receivables. Prodigal’s cloud-native Collection Intelligence platform delivers actionable insights for collection businesses that maximize revenue, optimize operations, and minimize compliance risk.

640 W California Ave Ste 210 Sunnyvale, CA 94086-3624 (650) 802-7795

CompuMail cultivates partnerships with our clients to ensure that they receive the best results, and highest level of data security, at the most competitive price. We provide mailing, digital communications (email/text) and related services with real-time portal access to meet your organization’s management and oversight needs across the Accounts Receivables, Healthcare, and Financial Services industries.

4057 Port Chicago Hwy Ste 300 Concord, CA 94520-1160 888-689-7001

Solutions by Text (SBT), ACA Premiere Partner, was formed in 2008 with the mission to deliver impactful conversational SMS messaging for businesses. SBT is the only compliance-first provider of enterprise texting solutions and has a diverse customer base with over 1500 customers focusing on Consumer Finance and other regulated markets.

5001 Spring Valley Rd Ste 1000E Dallas, TX 75244-3951 800-979-1212

TransUnion is a global information and insights company that makes trust possible between businesses and consumers, by ensuring that each consumer is reliably and safely represented in the marketplace.

555 W Adams Street Chicago, IL 60661-3614 (941) 375-0300

AXIS Capital, through its insurance subsidiaries, is a leading provider of specialty lines insurance and reinsurance globally. Coverage is backed by the financial strength and solid claims-paying ability of the AXIS insurance companies. AXIS is a proud partner of Collectors Insurance Agency providing Cyber liability insurance to the debt collection industry.

11680 Great Oaks Way Suite 500 Alpharetta, GA 30022 (678) 746-9400

We are driven to empower economic and human possibility for clients, colleagues and communities around the world.We are a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

5600 W 83rd St Ste 1100 Minneapolis, MN 55437-1062 (952) 807-0641

CDS Software has been an innovator in the accounts receivable management industry for over 35 years. It’s flagship CollectOne is an award-winning, single source debt collection solution.

2225 1st St Ste 102 Simi Valley, CA 93065-1983 (888) 816-3333

Exhibitors Bring your brand to life and plug into the community of engaged and diverse ARM professionals attending Convention. Join us in Orlando as an exhibitor! Email us at [email protected] with questions and for more information. Download the Convention prospectus here. Are you a registered exhibitor? Find the Exhibitor Service Center here for onsite planning needs.  AARC-360 8000 Avalon Blvd Ste 100 Alpharetta, GA 30009-2469 (866) 576-4414 AARC-360 serves to help our clients with a complete circle (360) of Assurance, Advisory, Rick, and Compliance services. Our people experience, and collaborative approach on SOC1 and SOC2 examinations and other attestation services including HIPAA/HITRUST, PCI DSS, and GDPR assessments are what sets us apart from our competitors.Website Read More Accelerated Data Systems, Inc. 5295 Dtc Pkwy Greenwood Village, CO 80111-2752 (303) 706-1101 Accelerated Data Systems Inc. is a state-of-theart debt collections and recovery management software. It is user friendly and allows agents to efficiently and effectintly and effectively manage accounts. The software also incorprates the best technology on the amrket suck as e-mail, texting, online chat, social media and more. AdvantEdge will truly give you an advantage.Website Read More Alvaria 5 Technology Park Dr Westford, MA 01886-3171 1-877-265-0063 Alvaria is the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM) solutions.  Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy. ALVARIA™. Reshaping Customer Experience™. For more information, please visit www.alvaria.com. Website Read More Applied Innovation, Inc. 93 Eastmont Ave Ste112 East Wenatchee, WA 98802-5305 800-589-5651 Applied Innovation is helping to shape the future of the ARM industry. Platforms include a robust client portal, document management, payment negotiation, Regulation E electronic payment authorizations and TCPA communication authorization platforms. Partner with a company that understands your business challenges and evolves to provide cutting edge technologies to mitigate those dynamics.Website Read More Arbeit Software PO Box 950 Cheektowaga, NY 14225 (716) 751-5500 At Arbeit, we’re nerds revolutionizing the way agencies communicate with consumers, for the better.Website Read More Attunely Inc. 600 Stewart St Ste 400 Seattle, WA 98101-1217 (206) 458-6575 We offer a proven, compliant, and trustworthy machine learning platform that makes the recovery of receivables easy, seamless and profitable.Website Read More Balto 1227 Washington Avenue, Suite 200 Saint Louis, MO 63103 (855) 462-2586 Balto guides your agents to say the right thing on every call. Since 2017, top-performing contact centers have trusted our Balto real-time software to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Save every call before it ends with automated real-time guidance, coaching, and QA. Identify what works best and immediately scale best practices to your whole team. Let Balto take the lead in real-time for happier customers, increased revenue, and agents that always know the right thing to say.Website Read More Belvista Software 172 Belvista Dr Rochester, NY 14625-1206 (585) 347-4486 Balto guides your agents to say the right thing on every call. Since 2017, top-performing contact centers have trusted our Balto real-time software to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Save every call before it ends with automated real-time guidance, coaching, and QA. Identify what works best and immediately scale best practices to your whole team. Let Balto take the lead in real-time for happier customers, increased revenue, and agents that always know the right thing to say.Website Read More C&R Software 4035 Ridge Top Rd Fairfax, VA 22030-7424 (571) 385-6222 C&R Software is the market leader in providing enterprise collection software to Collection Agencies, Debt Buyers & Creditors. Debt Manager drives user simplicity with our modern and evolving technology giving our clients a truly futureproof solution.Website Read More Call Center Services International (CCSI) 809 Bowsprit Rd # 204 Chula Vista, CA 91914-4527 +1 (877) 399-3419 Call Center Services International (CCSI) is a World-Class Contact Center with strategic locations throughout Nearshore Mexico. We feature a professional, bilingual (English/Spanish), bicultural, and performance-driven workforce from traditional brick-and-mortar centers and Work-From-Home models. Our core business is to offer the best contact center solutions to help you establish a high-performance and cost-effective Nearshore Center in Mexico. CCSI’s solution will allow you to reduce labor and operational costs while accomplishing your corporate performance objectives.Website Read More CastleWise Insurance Group, LLC 841 Prudential Drive Jacksonville, FL 32207 (904) 717-1616 CastleWise Insurance Group provides insurance and risk management solutions to the ARM industry on a global scale. From E&O and Cyber, to Workers Compensation and General Liability, and everything in between, we have you covered.Website Read More Clerkie 619 7th St San Francisco, CA 94103-4910 (904) 717-1616 Clerkie is a financial wellness platform that connects customers directly to their creditors, providing a central portal for customers to manage debts, review potential offers and plans, and pay their obligations across all different payment types. Clerkie works with leading creditors across the debt lifecycle to streamline communication and repayment.Website Read More Collaborationroom.AI 3813 212th Ave SE Sammamish, WA 98075-6265 1-877-855-0802 Collaborationroom.AI is an agent engagement, productivtiy and compliance solution built for supporting Hybrid workforce. This patent pending product enables supervisors to manage their team as if they are sitting in a brick and mortar facility. Customers are seeing an immediate ROI, with increased Agent Productivty and reduced Attrtion as well as the ability to recruit remotely.Website Read More Collect! Credit & Debt Collection Software 15640 NE Fourth Plain Blvd Vancouver, WA 98682 (250) 391-0466 With a suite of CFPB Reg F compliance features, Collect! provides the configurability you need to set up your optimal workflow. Available in cloud or premise, Collect! offers robust import capacities, report generator, dashboard, operator work queues and more. Data, configurations and customizations are retained when you update or upgrade.Website Read More CompuMail 4057 Port Chicago Hwy Ste 300 Concord, CA 94520-1160 888-689-7001 CompuMail cultivates partnerships with our clients to ensure that they receive the best results, and highest level of data security, at the most competitive price. We provide mailing, digital communications (email/text) and related services with real-time portal access to meet your organization’s management and oversight needs across the Accounts Receivables, Healthcare, and Financial Services industries. Website Read More Comtronic Systems, LLC 110 E 2nd St Cle Elum, WA 98922-1121 (509) 573-4300 Whether you’re a small office or a large agency with many call centers, Debtmaster®360 can help you manage compliance, enhance security, & provide quality service for clients & debtors. We develop fully integrated collection technology that delivers all your debt management, phone system, & client reporting needs in one secure platform. Website Read More Cornerstone Support, LLC 9755 Dogwood Road Roswell, GA 30075 (770) 587-4595 Cornerstone Support provides licensing, insurance, and bonds for collection agencies. We have more than 24 years of experience helping agencies develop and implement licensing strategies that protect them and their clients. Our full-service commercial insurance agency provides specific coverage and claims handling tailored to the debt collection industry.  Website Read More CSS IMPACT! 5950 Canoga Ave Ste 120 Woodland Hills, CA 91367-5035 818-593-4838 CSS offers tailored COTS Next-Gen Financial Ecosystem cloud platforms for public and private entities looking for a centralized financial solution that unifies consumer facing and back office systems & processes into a single omni-channel digital platform for credit, billing, invoicing, payments, receivables, collections, legal, revenue cycle management, and customer service engagement.Website Read More CWA Merchant Services 6900 Jericho Tpke Syosset, NY 11791 516-576-0404 A proven leader in the payment processing space, specializing in collection industry solutions.Website Read More DAKCS 529 25th Street Ste 200 Ogden, UT 84401-6889 (800) 873-2527 DAKCS is your dedicated digital problem-solver. Our new payment tool works with your existing system to increase online payments by 20% on average, and reduce collector workload. Our Beyond ARM system is an award-winning Accounts Receivable Management solution trusted by hundreds of agencies across the US. Beyond ARM helps agencies recover more, save time and money, and includes add-ons and powerful features for all your compliance and collection needs.Website Read More Debt$Net Collection Software 4110 Kitsap Way Ste 101 Bremerton, WA 98312 800-552-8397 Since 1987, Debt$Net® Collection Software has provided collection agencies, law firms, debt buyers -and in-house collection departments with one of the most comprehensive collection systems in the industry. Proven in the field, Debt$Net® Collection Software satisfies the collection requirements for companies specializing in Retail, Commercial, Medical, and Receivables Management collections.Website Read More Enformion 1915 21st St Sacramento, CA 95811-6813 (855) 281-3915 Enformion is an industry pioneer and expert in the data technology industry. Launched in 2000 by the creators of a leading Data asa Service (DaaS) business to consumer public records provider. Enformion provides data and intelligence to government and commercial organizations, with more than 6,000 data sources and 120 billion records. We harness billions of public and proprietary data records to provide accurate, up-to-date information, building out the most comprehensive profile about individuals in the United States.Website Read More Epicenter Technologies Salasar Business Park, Near D-Mart Mumbai, CA 401101 +1 (855) 884-7592 A leading provider of Outsourced Business Process and IT solutions based in Mumbai India, with over 20 years of Accounts Receivable Management expertise. We have consistently delivered superior performance and over 30% cost savings, helping our clients grow their business while comprehensively covering and mitigating all risks and compliance expectations.Website Read More ezPay365 7749 Tartan Fields Dr Dublin, OH 43017-8772 (614) 738-4900 ezPay365 a payment solutions provider for collection agencies and law firms. With 25 years ARM experience, we specialize in reducing credit card processing & ACH fees. We offer direct bill to merchant and convenience fee PassThru processing. Want a game changer for your agency? Schedule a demo for our Digital Debt Recovery platform and proprietary virtual terminal, both include Text/SMS and email. Website Read More Finvi 1150 W Kilgore Ave Muncie, IN 47305-1588 (765) 751-7000 Finvi provides accounts receivable management solutions that atreamline workflow and accelerate revenue recovery. Through process automation and compliance-minded communication and payment tools, Finvi helps its clients generate more revenue at a reduced cost to collect.Website Read More FocusOne 13200 N Haggarty Rd Plymouth, MI 48170 (313) 624-3360 FocusOne is a division of Hatteras, Inc., a WBENC certified woman-owned full-service design, data, print, mail & electronic communication delivery. We operate in more than 80,000 sqft of production space to produce and mail over 8 million unique variable mail pieces per month for the financial healthcare and public sectors.Website Read More Innovis 250 E Broad St Columbus, OH 43215-3708 (614) 222-5318 As a Consumer Credit Information Company, Innovis provides industry leading fraud prevention tools. We specialize in the gathering, matching and providing of consumer identity and certified credit information. Our collection solutions provide account receivables departments with tools to improve efficiency and enhance recovery efforts. Our Right Party Contact solution consistently outperforms competitors in head-to-head tests at collection agencies, skip specialist, return mail processors and collection departments of major lenders. Website Read More Intelligent Contacts, Inc 5345 Towne Square Dr, Suite 130 Plano, TX 75024-4242 972-784-5600 Intelligent Contacts provides cloud-based omnichannel contact center software and PCI – certified payment solutions for the accounts receivable industry. Compliance focused and analytics powered, our Hosted Contact Center and Intelligent Portals deliver the personalized automated, and fully-mobile convenience businesses and consumers want when communicating (voice, email, text, chat) or paying a bill on their own schedule.Website Read More Latitude by Genesys 2001 Junipero Serra Blvd Daly City, ca 94014 408-230-1930 Latitude by Genesys powers highly efficient collections processes, drives compliance and maximizes recovery – from early stage delinquency through post-charge-off and agency placement. And now Latitude has pre-built integrations to Genesys Cloud CX – the omnichannel inbound and outbound contact center that creditors & collection agencies need in today’s heavily regulated world. Website Read More LexisNexis Risk Solutions 1000 Alderman Dr Alpharetta, GA 30005-4101 (317) 903-7105 LexisNexis® Risk Solutions harnesses the power of data and advanced analytics to provide insights that help businesses and governmental entities reduce risk and improve decisions to benefit people around the globe. We provide data and technology solutions for a wide range of industries including financial services, collections and investigations. Website Read More LiveVox, Inc. 655 Montgomery St Ste 1000 San Francisco, CA 94111-2629 415-671-6000 LiveVox is the only one-stop-shop for true omnichannel engagement that unifies modern channgels, CRM, and WFO functionality into a single cloud customer engagement platform to optimize the customer experience in today’s digital age. Facilitating over148 interactions annually. LiveVox makes omnichannel easy by unifying all conversations and interactions in one place. With new features released quarterly, LiveVox remains at the forefront of cloud contact center innovation.Website Read More LocateSmarter 1309 Technology Parkway Cedar Falls, IA 50613 (319) 292-1490 LocateSmarter is a data and analytics company that focuses on quality. Products include address append, bankruptcy and deceased scrubs and monitoring, email append, phone score, cell and VoIP scrubs, phones & relatives, SCRA scrub, litigious scrubs and an online search platform. We provide batch files, API, Online and licensing agreements.Website Read More Matrix Imaging Solutions, Inc. 6341 Inducon Dr E Sanborn, NY 14132-9097 800-675-9505 Matrix Imaging Solutions is an omnichannel communications company providing print, e-delivery, online document archival, and online payment solutions.Website Read More Neustar, Inc., a TransUnion company 1906 Reston metro Plaza Reston, VA 20190 (571) 434-5400  Neustar’s authoritative consumer identity intelligence enable [brands] to mitigate fraud and compliance risk, boost contact center efficiency, improve the consumer experience, and increase revenue across the enterprise.Website Read More Nobel Biz Inc 1507 Carey Ave Ste 4 Cheyenne, WY 82001-4484 (866) 776-6235 Backed by over 20 years of experience, Nobelbiz is a leading telecom and contact center technology company, delivering tailored solutions for debt collection agencies and contact centers around the globe. Their omnichannel collections communication system helps collectors save time, reduce workload and boost recovery rates; all from a single dashboard.Website Read More Nordis Technologies 4401 NW 124th Ave Coral Springs, FL 33065-7636 (954) 323-5500 Nordis Technologies is a leader and innovator in providing technology solutions to solve customer communications management and payment challenges. With Nordis’ patented, cloud-based Expresso application and product suite, including ExpressoPay, businesses can quickly and efficiently create and manage critical print and digital communications and payments. Nordis offers an end-to-end solution with state-of-the-art document delivery systems for print, email and text, workflow management and digital transformation solutions for communications and payments.Website Read More Number Sentry 3470 McClure Bridge Rd #2231 Duluth, AL 30096-9998 (678) 915-2501 Number Sentry’s innovative, data-driven outbound calling solutions help you eliminate call blocking and call labeling on your outbound calls, while enhancing your brand’s exposure in the voice channel. Our technology enabled calling solutions will maximize your Customer Interaction Ratio while optimizing your telecom spend.Website Read More Nuvei 1100 Boulevard Rene-Levesque West, #900 Montreal, Quebec H3B 4N4 514-313-1190 We provide the intelligence and technology businesses need to succeed locally and globally, through one integration — propelling them further, faster. Uniting payment consulting and payment technology. We provide the intelligence and technology businesses need to succeed locally and globally, through one integration — propelling them further, faster. Uniting payment consulting and payment technology, we help businesses remove payment barriers, optimize operating costs and increase acceptance rates both locally and globally. We deliver all the solutions businesses need to provide a flawless payment experience. Wherever and however payments are made. With the best merchant services out there, our goal is to empower businesses to make the world their local marketplace.Website Read More Observe.AI 595 Market St Ste 1130 San Francisco, CA 94105 (628) 268-5683 Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance and automating repeatable workflows that drive revenue and retention. Website Read More Palinode 101 Westpark Dr Brentwood, TN 37027 (615) 905-0141 Palinode offers compliance and productivity software to assist data furnishers with consumer disputes and Metro2 reporting. Sonnet transforms processing performance by automating e-OSCAR and direct dispute workflows, reinforcing company policies and procedures and procedures and supporting compliance with the CFPB regulations for “reasonable investigation.”Website Read More Pay N Seconds 240 Glenis Dr Murfreesboro, TN 37129-5158 800-353-9130 It’s your business, your money, your choice. Absorb all the payment processing cost, share some with your debtors or have Pay N Seconds charge the debtors and eliminate your payment processing expenses. Start paying nothing for payment processing today!Website Read More Payment Savvy LLC 5760 Legacy Dr Ste B3 Plano, TX 75024-7103 (866) 303-2558 As the premier ARM merchant provider since 2010, Payment Savvy handles everything in-house which means innovative payment solutions and an unmatched customer experience are within your reach.Website Read More Paymentus 13024 Ballantyne Corporate Pl Ste 450 Charlotte, NC 28277-2113 704-806-3110 Paymentus is the premier provider of electronic bill presentment and payment services for more than 1300 clients leading the Insurance, Telecom, Utility, Consumer Finance, Health and Government industries. Our platform provides a unified customer bill-pay experience that includes online, mobile, IVR, text, kiosk, and agent-assisted channels, and customer communication options.Website Read More PaymentVision 12276 San Jose Blvd Ste 624 Jacksonville, FL 32223-8628 904-687-7349 PaymentVision provides a full suite of collection industry payment processing solutions available to accept payments 24/7. We provide the best software that allows your collection agency to manage billing and process payments online, by phone, through mobile device, interactive voice response (IVR) or in-person. Your agency can accept payments anywhere and at any time without extra staffing.Website Read More Payscout 5900 Sepulveda Blvd, Suite 360 Sherman Oaks, CA 91411 (888) 689-6088 Payscout is modernizing payment processing in ARM with Agent- and Debtor-facing solutions for one-time and recurring payments via API, web portal, IVR, text, chat, and more. Payscout’s validated Level 1 PCI DSS Compliant platform features the industry’s only Convenience Fee solution that complies with FDCPA, State Law, and Card-Brand Rules.Website Read More PCI Group, Inc. 11632 Harrisburg Rd Fort Mill, SC 29707-9158 (803) 578-7700 PCI Group is a leading provider of mission critical communications for businesses where security of customer-centric data is paramount, precision and accuracy are crucial, and compliance is a must.Website Read More Peak Revenue Learning 1805 Clemson Rd #292414 Columbia, SC 29229-0041 (803) 521-0030 KNOWLEDGESOURCE is a training platform that brings together all aspects of your training needs, from compliance and job skills to internal policies and application usage. By using the “focused iteration training” capabilities of our platform, you can take advantage of one of the most effective concepts in learning improvement and knowledge retention, the “spacing effect”.  Website Read More Prodigal Tech 655 Castro St Ste. 2 Mountain View, CA 94041 (650) 802-7795 Prodigal is a pioneer of Collection Intelligence, a new category of AI software that enables lenders, debt buyers, and collection agencies to quickly and efficiently collect accounts receivables. Prodigal’s cloud-native Collection Intelligence platform delivers actionable insights for collection businesses that maximize revenue, optimize operations, and minimize compliance risk.Website Read More Provana, LLC 801 Warrenville Road, Suite 250 Lisle, IL 60532 630-442-7912 Provana’s interaction management and compliance solutions are the first of their kind, providing effortless control over process-intensive operations. Our solutions include speech analytics, a compliance suite, omnichannel payments, legal tech, and business analytics, comprising a one stop digital transformation platform for small and medium enterprises. Learn more at www.provana.com. Website Read More Quantrax Corporation, Inc. 4300 Montgomery Ave Ste 105 Bethesda, MD 20814-4442 (301) 657-2084 Quantrax Corporation, Inc. RMEx Suite is a modern intelligent collection software platform and is CFPB Reg F ready. It is a complete collection platform with integrated compliance and controls. Whereby it monitors costs on an account-by-account basis.Quantrax’s is AI-ready. Virtual Chatbot, Email Series, SMS Texting, DirectDrop, and Web Portal are a part of our technology suite. Website Read More Receivables Management Association International 1050 Fulton Ave Ste 120 Sacramento, CA 95825-4299 (916) 482-2462 Quantrax Corporation, Inc. RMEx Suite is a modern intelligent collection software platform and is CFPB Reg F ready. It is a complete collection platform with integrated compliance and controls. Whereby it monitors costs on an account-by-account basis.Quantrax’s is AI-ready. Virtual Chatbot, Email Series, SMS Texting, DirectDrop, and Web Portal are a part of our technology suite. Website Read More Renkim Corporation 13333 Allen Rd Southgate, MI 48195-2216 (734) 374-8300 Founded in 1982, Renkim is a 100% employee-owned consumer communications company specializing in the production and distribution of various types of messaging. Through traditional print/mail and electronic bill presentment, our team of 135 employee-shareholders will ensure that your communication reaches its intended audience in the designated timeframe. With client-partners in the Utility, Healthcare, Marketing, Financial, and Automotive Industries, Renkim has 35+ years of experience in helping build custom communication solutions.Website Read More RevSpring 4640 Cummings Park Dr Anitoch, TN 37013 866-676-2739 Revspring’s comprehensive and compliant payment solutions enable organizations to streamline financial communications, reduce costs, mitigate risks, and improve collection outcomes. The purpose-built solutions take a holistic approach to the consumer’s financial journey by providing personalized print, online, phone, email and text communications and payment options.Website Read More Ring & Respect, LTD Negril PO Anitoch, Negril 37013 9043475901 Ring & Respect is a staffing company in Jamaica that has remote, experienced agent to work debt collection.Website Read More RNN Group, Inc. 101 Marietta St NW Ste 3305 Atlanta, GA 30303-2730 (866) 466-5996 Ring & Respect is a staffing company in Jamaica that has remote, experienced agent to work debt collection.Website Read More ROYDAN Enterprises Ltd. 602 N 9th St Manitowoc, WI 54220-3924 800-236-6906 We’re the developers of Bloodhound® debt collection software. We pride ourselves on doing things differently—not just the way we design our products, but the way we treat our customers.Website Read More Simplicated, Inc. 1025 Technology Pkwy Ste J Cedar Falls, IA 50613-6995 (972) 371-0241 Simplicated, Inc. provides comprehensive licensing services to the Accounts Receivable Management industry. We simplify the sometimes complicated licensing process by completing and filing applications and providing guidance from start to finish. Regulations don’t have to be complicated, let us simplify them for you.Website Read More SKIT.AI 135 Madison Ave Fl 6 New York, NY 10016-6742 +919986660772 Skit is an Augmented Voice Intelligence Platform, helping businesses modernize their call centers and customer experience by automating and improving voice communications at scale. By enabling preemptive, intelligent problem solving and seamless live interactions, we have automated over 15 million calls for enterprises.Website Read More SndRight, LLC 4141 Butterfield Rd Cedar Falls, IA 50613 (319) 290-4777 Skit is an Augmented Voice Intelligence Platform, helping businesses modernize their call centers and customer experience by automating and improving voice communications at scale. By enabling preemptive, intelligent problem solving and seamless live interactions, we have automated over 15 million calls for enterprises.Website Read More Solutions By Text 5001 Spring Valley Rd Ste 1000E Dallas, TX 75244-3951 800-979-1212 Solutions by Text (SBT), ACA Premiere Partner, was formed in 2008 with the mission to deliver impactful conversational SMS messaging for businesses. SBT is the only compliance-first provider of enterprise texting solutions and has a diverse customer base with over 1500 customers focusing on Consumer Finance and other regulated markets.Website Read More TCN, Inc. 162 N 400 E B200 Saint George, UT 84770 (866) 745-1900 TCN is a global provider of cloud-based call center software, bringing industry-leading contact center technology to businesses of any size at an affordable price. TCN’s scalable, easy-to-implement solution enables all types of contact centers to immediately deliver bottom-line results while adhering to the TCPA, Reg F, and other state and federal regulations.Website Read More TEC Services Group, Inc. 5926 Palmer Blvd Sarasota, FL 34232 (941) 375-0300 TEC Services Group is the leading technology and professional services firm in the credit collections industry for over 22 years. Our solutions provide companies the tools and services to increase collection rates, reduce overhead and improve compliance. Our unique solutions to managed services, data vendor automation and services for conversions, implementations, consulting etc. have set us apart from others in the industry. TEC Services Group is truly an apex partner for improved collections.Website Read More Telrock Systems 3625 Brookside Pkwy Ste 350 Alpharetta, GA 30022-3765 (678) 451-9975 Telrock Systems is a global technology provider of modern cloud-based collections and recovery software solutions built new from the ground up for creditors and 3rd party consumer collections organizations.We leverage open-source technology, powerful cloud computing, and more intelligent designs to provide the broadest and richest set of Software-as-a-Service capabilities.Website Read More Text Request 417 Market Street Chattanooga, TN 37402-1248 (423) 817-1247 Text Request is a business texting platform that helps you connect with clients to increase collections while saving time and money. Our platform is team-friendly with all the security and custom permissions you need to run an effective, compliant debt collection agency. Book a demo to talk through your communication challenges and see Text Request in action at www.textrequest.com.Website Read More The Intelitech Group 4800 NW Camas Meadows Dr Ste 220 Camas, WA 98607-7698 (360) 260-9780 Intelitech is a premier analytics & consulting provider for the ARM industry who provides consulting and technology solutions to help collection professionals work smarter using practical tools and extensive knowledge to help measure, analyze and implement results-oriented solutions.Website Read More The InterProse Corporation 201 NE Park Plaza Dr Vancouver, WA 98684 844-224-1135 InterProse is the debt collection software company behind ACE, a modern, web-based, SaaS software with an open architecture for integrations, native client access and consumer applications, and monthly updates and upgrades, inherited compliance audits (SOC2, PCI, PENTEST), all hosted on AWS infrastructure for unrivaled stability and data security.Website Read More TPx 303 Colorado St Ste 2075 Austin, TX 78701 612-439-1836 TPx is a leading nationwide MSP focused on the success of small and medium sized businesses (SMBs) with approximately 18,000 customers in more than 49,000 locations across the U.S. TPx has offered managed services and solutions to help customers across every business sector address the growing complexity of their IT environments.Website Read More VoApps DirectDrop Voicemail 5725 Buford Hwy NE Atlanta, GA 30340 561-339-7778 VoApps DirectDrop Voicemail delivers a voice message directly to the consumer’s voicemail box without calling the phone.Immediately increase right party contacts, dollars collected, and liquidation rates.This creates the influx of inbound phone calls responding to DirectDrop Voicemails.New clients can be up and running in two business days.Website Read More WebRecon LLC 2025 E Beltline Ave SE Ste 105 Grand Rapids, MI 49546-7673 (616) 682-5327 WebRecon identifies Professional Plaintiffs, Serial Litigants, and Frequent Filers lurking your database BEFORE you contact them and expose yourself to an all-but-guaranteed lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your data through WebRecon first.Website Read More Zenarate, Inc 3600 West Bayshore Road Palo Alto, CA 94303 (970) 214-7072 Zenarate’s AI Coach helps leading brands develop top-performing customer-facing teams through AI conversation simulation. Zenarate Customers include 7 of the top 10 U.S. financial institutions, 2 of the top 5 BPOs serving large banks, and leading companies in the healthcare, technology, and services industries.  Website Read More

Bring your brand to life and plug into the community of engaged and diverse ARM professionals attending Convention. Join us in Orlando as an exhibitor! Email us at [email protected] with questions and for more information.

Download the Convention prospectus here.

Are you a registered exhibitor? Find the Exhibitor Service Center here for onsite planning needs. 

8000 Avalon Blvd Ste 100 Alpharetta, GA 30009-2469 (866) 576-4414

AARC-360 serves to help our clients with a complete circle (360) of Assurance, Advisory, Rick, and Compliance services. Our people experience, and collaborative approach on SOC1 and SOC2 examinations and other attestation services including HIPAA/HITRUST, PCI DSS, and GDPR assessments are what sets us apart from our competitors.

5295 Dtc Pkwy Greenwood Village, CO 80111-2752 (303) 706-1101

Accelerated Data Systems Inc. is a state-of-theart debt collections and recovery management software. It is user friendly and allows agents to efficiently and effectintly and effectively manage accounts. The software also incorprates the best technology on the amrket suck as e-mail, texting, online chat, social media and more. AdvantEdge will truly give you an advantage.

5 Technology Park Dr Westford, MA 01886-3171 1-877-265-0063

Alvaria is the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM) solutions.  Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy. ALVARIA™. Reshaping Customer Experience™. For more information, please visit www.alvaria.com. 

93 Eastmont Ave Ste112 East Wenatchee, WA 98802-5305 800-589-5651

Applied Innovation is helping to shape the future of the ARM industry. Platforms include a robust client portal, document management, payment negotiation, Regulation E electronic payment authorizations and TCPA communication authorization platforms. Partner with a company that understands your business challenges and evolves to provide cutting edge technologies to mitigate those dynamics.

PO Box 950 Cheektowaga, NY 14225 (716) 751-5500

At Arbeit, we’re nerds revolutionizing the way agencies communicate with consumers, for the better.

600 Stewart St Ste 400 Seattle, WA 98101-1217 (206) 458-6575

We offer a proven, compliant, and trustworthy machine learning platform that makes the recovery of receivables easy, seamless and profitable.

1227 Washington Avenue, Suite 200 Saint Louis, MO 63103 (855) 462-2586

Balto guides your agents to say the right thing on every call. Since 2017, top-performing contact centers have trusted our Balto real-time software to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Save every call before it ends with automated real-time guidance, coaching, and QA. Identify what works best and immediately scale best practices to your whole team. Let Balto take the lead in real-time for happier customers, increased revenue, and agents that always know the right thing to say.

172 Belvista Dr Rochester, NY 14625-1206 (585) 347-4486

Balto guides your agents to say the right thing on every call. Since 2017, top-performing contact centers have trusted our Balto real-time software to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Save every call before it ends with automated real-time guidance, coaching, and QA. Identify what works best and immediately scale best practices to your whole team. Let Balto take the lead in real-time for happier customers, increased revenue, and agents that always know the right thing to say.

4035 Ridge Top Rd Fairfax, VA 22030-7424 (571) 385-6222

C&R Software is the market leader in providing enterprise collection software to Collection Agencies, Debt Buyers & Creditors. Debt Manager drives user simplicity with our modern and evolving technology giving our clients a truly futureproof solution.

809 Bowsprit Rd # 204 Chula Vista, CA 91914-4527 +1 (877) 399-3419

Call Center Services International (CCSI) is a World-Class Contact Center with strategic locations throughout Nearshore Mexico. We feature a professional, bilingual (English/Spanish), bicultural, and performance-driven workforce from traditional brick-and-mortar centers and Work-From-Home models.

Our core business is to offer the best contact center solutions to help you establish a high-performance and cost-effective Nearshore Center in Mexico. CCSI’s solution will allow you to reduce labor and operational costs while accomplishing your corporate performance objectives.

841 Prudential Drive Jacksonville, FL 32207 (904) 717-1616

CastleWise Insurance Group provides insurance and risk management solutions to the ARM industry on a global scale. From E&O and Cyber, to Workers Compensation and General Liability, and everything in between, we have you covered.

619 7th St San Francisco, CA 94103-4910 (904) 717-1616

Clerkie is a financial wellness platform that connects customers directly to their creditors, providing a central portal for customers to manage debts, review potential offers and plans, and pay their obligations across all different payment types. Clerkie works with leading creditors across the debt lifecycle to streamline communication and repayment.

3813 212th Ave SE Sammamish, WA 98075-6265 1-877-855-0802

Collaborationroom.AI is an agent engagement, productivtiy and compliance solution built for supporting Hybrid workforce. This patent pending product enables supervisors to manage their team as if they are sitting in a brick and mortar facility. Customers are seeing an immediate ROI, with increased Agent Productivty and reduced Attrtion as well as the ability to recruit remotely.

15640 NE Fourth Plain Blvd Vancouver, WA 98682 (250) 391-0466

With a suite of CFPB Reg F compliance features, Collect! provides the configurability you need to set up your optimal workflow. Available in cloud or premise, Collect! offers robust import capacities, report generator, dashboard, operator work queues and more. Data, configurations and customizations are retained when you update or upgrade.

4057 Port Chicago Hwy Ste 300 Concord, CA 94520-1160 888-689-7001

CompuMail cultivates partnerships with our clients to ensure that they receive the best results, and highest level of data security, at the most competitive price. We provide mailing, digital communications (email/text) and related services with real-time portal access to meet your organization’s management and oversight needs across the Accounts Receivables, Healthcare, and Financial Services industries.

110 E 2nd St Cle Elum, WA 98922-1121 (509) 573-4300

Whether you’re a small office or a large agency with many call centers, Debtmaster®360 can help you manage compliance, enhance security, & provide quality service for clients & debtors. We develop fully integrated collection technology that delivers all your debt management, phone system, & client reporting needs in one secure platform.

9755 Dogwood Road Roswell, GA 30075 (770) 587-4595

Cornerstone Support provides licensing, insurance, and bonds for collection agencies. We have more than 24 years of experience helping agencies develop and implement licensing strategies that protect them and their clients. Our full-service commercial insurance agency provides specific coverage and claims handling tailored to the debt collection industry.  

5950 Canoga Ave Ste 120 Woodland Hills, CA 91367-5035 818-593-4838

CSS offers tailored COTS Next-Gen Financial Ecosystem cloud platforms for public and private entities looking for a centralized financial solution that unifies consumer facing and back office systems & processes into a single omni-channel digital platform for credit, billing, invoicing, payments, receivables, collections, legal, revenue cycle management, and customer service engagement.

6900 Jericho Tpke Syosset, NY 11791 516-576-0404

A proven leader in the payment processing space, specializing in collection industry solutions.

529 25th Street Ste 200 Ogden, UT 84401-6889 (800) 873-2527

DAKCS is your dedicated digital problem-solver. Our new payment tool works with your existing system to increase online payments by 20% on average, and reduce collector workload. Our Beyond ARM system is an award-winning Accounts Receivable Management solution trusted by hundreds of agencies across the US. Beyond ARM helps agencies recover more, save time and money, and includes add-ons and powerful features for all your compliance and collection needs.

4110 Kitsap Way Ste 101 Bremerton, WA 98312 800-552-8397

Since 1987, Debt$Net® Collection Software has provided collection agencies, law firms, debt buyers -and in-house collection departments with one of the most comprehensive collection systems in the industry. Proven in the field, Debt$Net® Collection Software satisfies the collection requirements for companies specializing in Retail, Commercial, Medical, and Receivables Management collections.

1915 21st St Sacramento, CA 95811-6813 (855) 281-3915

Enformion is an industry pioneer and expert in the data technology industry. Launched in 2000 by the creators of a leading Data asa Service (DaaS) business to consumer public records provider. Enformion provides data and intelligence to government and commercial organizations, with more than 6,000 data sources and 120 billion records. We harness billions of public and proprietary data records to provide accurate, up-to-date information, building out the most comprehensive profile about individuals in the United States.

Salasar Business Park, Near D-Mart Mumbai, CA 401101 +1 (855) 884-7592

A leading provider of Outsourced Business Process and IT solutions based in Mumbai India, with over 20 years of Accounts Receivable Management expertise. We have consistently delivered superior performance and over 30% cost savings, helping our clients grow their business while comprehensively covering and mitigating all risks and compliance expectations.

7749 Tartan Fields Dr Dublin, OH 43017-8772 (614) 738-4900

ezPay365 a payment solutions provider for collection agencies and law firms. With 25 years ARM experience, we specialize in reducing credit card processing & ACH fees. We offer direct bill to merchant and convenience fee PassThru processing. Want a game changer for your agency? Schedule a demo for our Digital Debt Recovery platform and proprietary virtual terminal, both include Text/SMS and email. 

1150 W Kilgore Ave Muncie, IN 47305-1588 (765) 751-7000

Finvi provides accounts receivable management solutions that atreamline workflow and accelerate revenue recovery. Through process automation and compliance-minded communication and payment tools, Finvi helps its clients generate more revenue at a reduced cost to collect.

13200 N Haggarty Rd Plymouth, MI 48170 (313) 624-3360

FocusOne is a division of Hatteras, Inc., a WBENC certified woman-owned full-service design, data, print, mail & electronic communication delivery. We operate in more than 80,000 sqft of production space to produce and mail over 8 million unique variable mail pieces per month for the financial healthcare and public sectors.

250 E Broad St Columbus, OH 43215-3708 (614) 222-5318

As a Consumer Credit Information Company, Innovis provides industry leading fraud prevention tools. We specialize in the gathering, matching and providing of consumer identity and certified credit information. Our collection solutions provide account receivables departments with tools to improve efficiency and enhance recovery efforts. Our Right Party Contact solution consistently outperforms competitors in head-to-head tests at collection agencies, skip specialist, return mail processors and collection departments of major lenders.

5345 Towne Square Dr, Suite 130 Plano, TX 75024-4242 972-784-5600

Intelligent Contacts provides cloud-based omnichannel contact center software and PCI – certified payment solutions for the accounts receivable industry. Compliance focused and analytics powered, our Hosted Contact Center and Intelligent Portals deliver the personalized automated, and fully-mobile convenience businesses and consumers want when communicating (voice, email, text, chat) or paying a bill on their own schedule.

2001 Junipero Serra Blvd Daly City, ca 94014 408-230-1930

Latitude by Genesys powers highly efficient collections processes, drives compliance and maximizes recovery – from early stage delinquency through post-charge-off and agency placement. And now Latitude has pre-built integrations to Genesys Cloud CX – the omnichannel inbound and outbound contact center that creditors & collection agencies need in today’s heavily regulated world. 

1000 Alderman Dr Alpharetta, GA 30005-4101 (317) 903-7105

LexisNexis® Risk Solutions harnesses the power of data and advanced analytics to provide insights that help businesses and governmental entities reduce risk and improve decisions to benefit people around the globe. We provide data and technology solutions for a wide range of industries including financial services, collections and investigations. 

655 Montgomery St Ste 1000 San Francisco, CA 94111-2629 415-671-6000

LiveVox is the only one-stop-shop for true omnichannel engagement that unifies modern channgels, CRM, and WFO functionality into a single cloud customer engagement platform to optimize the customer experience in today’s digital age. Facilitating over148 interactions annually. LiveVox makes omnichannel easy by unifying all conversations and interactions in one place. With new features released quarterly, LiveVox remains at the forefront of cloud contact center innovation.

1309 Technology Parkway Cedar Falls, IA 50613 (319) 292-1490

LocateSmarter is a data and analytics company that focuses on quality. Products include address append, bankruptcy and deceased scrubs and monitoring, email append, phone score, cell and VoIP scrubs, phones & relatives, SCRA scrub, litigious scrubs and an online search platform. We provide batch files, API, Online and licensing agreements.

6341 Inducon Dr E Sanborn, NY 14132-9097 800-675-9505

Matrix Imaging Solutions is an omnichannel communications company providing print, e-delivery, online document archival, and online payment solutions.

1906 Reston metro Plaza Reston, VA 20190 (571) 434-5400

 Neustar’s authoritative consumer identity intelligence enable [brands] to mitigate fraud and compliance risk, boost contact center efficiency, improve the consumer experience, and increase revenue across the enterprise.

1507 Carey Ave Ste 4 Cheyenne, WY 82001-4484 (866) 776-6235

Backed by over 20 years of experience, Nobelbiz is a leading telecom and contact center technology company, delivering tailored solutions for debt collection agencies and contact centers around the globe. Their omnichannel collections communication system helps collectors save time, reduce workload and boost recovery rates; all from a single dashboard.

4401 NW 124th Ave Coral Springs, FL 33065-7636 (954) 323-5500

Nordis Technologies is a leader and innovator in providing technology solutions to solve customer communications management and payment challenges. With Nordis’ patented, cloud-based Expresso application and product suite, including ExpressoPay, businesses can quickly and efficiently create and manage critical print and digital communications and payments. Nordis offers an end-to-end solution with state-of-the-art document delivery systems for print, email and text, workflow management and digital transformation solutions for communications and payments.

3470 McClure Bridge Rd #2231 Duluth, AL 30096-9998 (678) 915-2501

Number Sentry’s innovative, data-driven outbound calling solutions help you eliminate call blocking and call labeling on your outbound calls, while enhancing your brand’s exposure in the voice channel. Our technology enabled calling solutions will maximize your Customer Interaction Ratio while optimizing your telecom spend.

1100 Boulevard Rene-Levesque West, #900 Montreal, Quebec H3B 4N4 514-313-1190

We provide the intelligence and technology businesses need to succeed locally and globally, through one integration — propelling them further, faster. Uniting payment consulting and payment technology. We provide the intelligence and technology businesses need to succeed locally and globally, through one integration — propelling them further, faster. Uniting payment consulting and payment technology, we help businesses remove payment barriers, optimize operating costs and increase acceptance rates both locally and globally. We deliver all the solutions businesses need to provide a flawless payment experience. Wherever and however payments are made. With the best merchant services out there, our goal is to empower businesses to make the world their local marketplace.

595 Market St Ste 1130 San Francisco, CA 94105 (628) 268-5683

Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance and automating repeatable workflows that drive revenue and retention. 

101 Westpark Dr Brentwood, TN 37027 (615) 905-0141

Palinode offers compliance and productivity software to assist data furnishers with consumer disputes and Metro2 reporting. Sonnet transforms processing performance by automating e-OSCAR and direct dispute workflows, reinforcing company policies and procedures and procedures and supporting compliance with the CFPB regulations for “reasonable investigation.”

240 Glenis Dr Murfreesboro, TN 37129-5158 800-353-9130

It’s your business, your money, your choice. Absorb all the payment processing cost, share some with your debtors or have Pay N Seconds charge the debtors and eliminate your payment processing expenses. Start paying nothing for payment processing today!

5760 Legacy Dr Ste B3 Plano, TX 75024-7103 (866) 303-2558

As the premier ARM merchant provider since 2010, Payment Savvy handles everything in-house which means innovative payment solutions and an unmatched customer experience are within your reach.

13024 Ballantyne Corporate Pl Ste 450 Charlotte, NC 28277-2113 704-806-3110

Paymentus is the premier provider of electronic bill presentment and payment services for more than 1300 clients leading the Insurance, Telecom, Utility, Consumer Finance, Health and Government industries. Our platform provides a unified customer bill-pay experience that includes online, mobile, IVR, text, kiosk, and agent-assisted channels, and customer communication options.

12276 San Jose Blvd Ste 624 Jacksonville, FL 32223-8628 904-687-7349

PaymentVision provides a full suite of collection industry payment processing solutions available to accept payments 24/7. We provide the best software that allows your collection agency to manage billing and process payments online, by phone, through mobile device, interactive voice response (IVR) or in-person. Your agency can accept payments anywhere and at any time without extra staffing.

5900 Sepulveda Blvd, Suite 360 Sherman Oaks, CA 91411 (888) 689-6088

Payscout is modernizing payment processing in ARM with Agent- and Debtor-facing solutions for one-time and recurring payments via API, web portal, IVR, text, chat, and more. Payscout’s validated Level 1 PCI DSS Compliant platform features the industry’s only Convenience Fee solution that complies with FDCPA, State Law, and Card-Brand Rules.

11632 Harrisburg Rd Fort Mill, SC 29707-9158 (803) 578-7700

PCI Group is a leading provider of mission critical communications for businesses where security of customer-centric data is paramount, precision and accuracy are crucial, and compliance is a must.

1805 Clemson Rd #292414 Columbia, SC 29229-0041 (803) 521-0030

KNOWLEDGESOURCE is a training platform that brings together all aspects of your training needs, from compliance and job skills to internal policies and application usage. By using the “focused iteration training” capabilities of our platform, you can take advantage of one of the most effective concepts in learning improvement and knowledge retention, the “spacing effect”.  

655 Castro St Ste. 2 Mountain View, CA 94041 (650) 802-7795

Prodigal is a pioneer of Collection Intelligence, a new category of AI software that enables lenders, debt buyers, and collection agencies to quickly and efficiently collect accounts receivables. Prodigal’s cloud-native Collection Intelligence platform delivers actionable insights for collection businesses that maximize revenue, optimize operations, and minimize compliance risk.

801 Warrenville Road, Suite 250 Lisle, IL 60532 630-442-7912

Provana’s interaction management and compliance solutions are the first of their kind, providing effortless control over process-intensive operations. Our solutions include speech analytics, a compliance suite, omnichannel payments, legal tech, and business analytics, comprising a one stop digital transformation platform for small and medium enterprises. Learn more at www.provana.com.

4300 Montgomery Ave Ste 105 Bethesda, MD 20814-4442 (301) 657-2084

Quantrax Corporation, Inc. RMEx Suite is a modern intelligent collection software platform and is CFPB Reg F ready. It is a complete collection platform with integrated compliance and controls. Whereby it monitors costs on an account-by-account basis.Quantrax’s is AI-ready. Virtual Chatbot, Email Series, SMS Texting, DirectDrop, and Web Portal are a part of our technology suite. 

1050 Fulton Ave Ste 120 Sacramento, CA 95825-4299 (916) 482-2462

Quantrax Corporation, Inc. RMEx Suite is a modern intelligent collection software platform and is CFPB Reg F ready. It is a complete collection platform with integrated compliance and controls. Whereby it monitors costs on an account-by-account basis.Quantrax’s is AI-ready. Virtual Chatbot, Email Series, SMS Texting, DirectDrop, and Web Portal are a part of our technology suite. 

13333 Allen Rd Southgate, MI 48195-2216 (734) 374-8300

Founded in 1982, Renkim is a 100% employee-owned consumer communications company specializing in the production and distribution of various types of messaging. Through traditional print/mail and electronic bill presentment, our team of 135 employee-shareholders will ensure that your communication reaches its intended audience in the designated timeframe. With client-partners in the Utility, Healthcare, Marketing, Financial, and Automotive Industries, Renkim has 35+ years of experience in helping build custom communication solutions.

4640 Cummings Park Dr Anitoch, TN 37013 866-676-2739

Revspring’s comprehensive and compliant payment solutions enable organizations to streamline financial communications, reduce costs, mitigate risks, and improve collection outcomes. The purpose-built solutions take a holistic approach to the consumer’s financial journey by providing personalized print, online, phone, email and text communications and payment options.

Ring & Respect is a staffing company in Jamaica that has remote, experienced agent to work debt collection.

101 Marietta St NW Ste 3305 Atlanta, GA 30303-2730 (866) 466-5996

Ring & Respect is a staffing company in Jamaica that has remote, experienced agent to work debt collection.

602 N 9th St Manitowoc, WI 54220-3924 800-236-6906

We’re the developers of Bloodhound® debt collection software. We pride ourselves on doing things differently—not just the way we design our products, but the way we treat our customers.

1025 Technology Pkwy Ste J Cedar Falls, IA 50613-6995 (972) 371-0241

Simplicated, Inc. provides comprehensive licensing services to the Accounts Receivable Management industry. We simplify the sometimes complicated licensing process by completing and filing applications and providing guidance from start to finish. Regulations don’t have to be complicated, let us simplify them for you.

135 Madison Ave Fl 6 New York, NY 10016-6742 +919986660772

Skit is an Augmented Voice Intelligence Platform, helping businesses modernize their call centers and customer experience by automating and improving voice communications at scale. By enabling preemptive, intelligent problem solving and seamless live interactions, we have automated over 15 million calls for enterprises.

4141 Butterfield Rd Cedar Falls, IA 50613 (319) 290-4777

Skit is an Augmented Voice Intelligence Platform, helping businesses modernize their call centers and customer experience by automating and improving voice communications at scale. By enabling preemptive, intelligent problem solving and seamless live interactions, we have automated over 15 million calls for enterprises.

5001 Spring Valley Rd Ste 1000E Dallas, TX 75244-3951 800-979-1212

Solutions by Text (SBT), ACA Premiere Partner, was formed in 2008 with the mission to deliver impactful conversational SMS messaging for businesses. SBT is the only compliance-first provider of enterprise texting solutions and has a diverse customer base with over 1500 customers focusing on Consumer Finance and other regulated markets.

162 N 400 E B200 Saint George, UT 84770 (866) 745-1900

TCN is a global provider of cloud-based call center software, bringing industry-leading contact center technology to businesses of any size at an affordable price. TCN’s scalable, easy-to-implement solution enables all types of contact centers to immediately deliver bottom-line results while adhering to the TCPA, Reg F, and other state and federal regulations.

5926 Palmer Blvd Sarasota, FL 34232 (941) 375-0300

TEC Services Group is the leading technology and professional services firm in the credit collections industry for over 22 years. Our solutions provide companies the tools and services to increase collection rates, reduce overhead and improve compliance. Our unique solutions to managed services, data vendor automation and services for conversions, implementations, consulting etc. have set us apart from others in the industry. TEC Services Group is truly an apex partner for improved collections.

3625 Brookside Pkwy Ste 350 Alpharetta, GA 30022-3765 (678) 451-9975

Telrock Systems is a global technology provider of modern cloud-based collections and recovery software solutions built new from the ground up for creditors and 3rd party consumer collections organizations.We leverage open-source technology, powerful cloud computing, and more intelligent designs to provide the broadest and richest set of Software-as-a-Service capabilities.

417 Market Street Chattanooga, TN 37402-1248 (423) 817-1247

Text Request is a business texting platform that helps you connect with clients to increase collections while saving time and money. Our platform is team-friendly with all the security and custom permissions you need to run an effective, compliant debt collection agency. Book a demo to talk through your communication challenges and see Text Request in action at www.textrequest.com.

4800 NW Camas Meadows Dr Ste 220 Camas, WA 98607-7698 (360) 260-9780

Intelitech is a premier analytics & consulting provider for the ARM industry who provides consulting and technology solutions to help collection professionals work smarter using practical tools and extensive knowledge to help measure, analyze and implement results-oriented solutions.

201 NE Park Plaza Dr Vancouver, WA 98684 844-224-1135

InterProse is the debt collection software company behind ACE, a modern, web-based, SaaS software with an open architecture for integrations, native client access and consumer applications, and monthly updates and upgrades, inherited compliance audits (SOC2, PCI, PENTEST), all hosted on AWS infrastructure for unrivaled stability and data security.

303 Colorado St Ste 2075 Austin, TX 78701 612-439-1836

TPx is a leading nationwide MSP focused on the success of small and medium sized businesses (SMBs) with approximately 18,000 customers in more than 49,000 locations across the U.S. TPx has offered managed services and solutions to help customers across every business sector address the growing complexity of their IT environments.

5725 Buford Hwy NE Atlanta, GA 30340 561-339-7778

VoApps DirectDrop Voicemail delivers a voice message directly to the consumer’s voicemail box without calling the phone.Immediately increase right party contacts, dollars collected, and liquidation rates.This creates the influx of inbound phone calls responding to DirectDrop Voicemails.New clients can be up and running in two business days.

2025 E Beltline Ave SE Ste 105 Grand Rapids, MI 49546-7673 (616) 682-5327

WebRecon identifies Professional Plaintiffs, Serial Litigants, and Frequent Filers lurking your database BEFORE you contact them and expose yourself to an all-but-guaranteed lawsuit. Protect your company from as many as one in three new consumer lawsuits by scrubbing your data through WebRecon first.

3600 West Bayshore Road Palo Alto, CA 94303 (970) 214-7072

Zenarate’s AI Coach helps leading brands develop top-performing customer-facing teams through AI conversation simulation. Zenarate Customers include 7 of the top 10 U.S. financial institutions, 2 of the top 5 BPOs serving large banks, and leading companies in the healthcare, technology, and services industries. 

Hotel Rosen Shingle Creek ACA looks forward to welcoming you to the Rosen Shingle Creek in Orlando, Florida. With a prime location on Universal Boulevard just 10 minutes from Orlando International Airport and within 20 minutes of major Orlando attractions, this hotel has it all. Secure a room here at ACA’s low rate of just $209. Rooms are limited – book soon! Book Your Room Online Room Reservations Rosen Shingle Creek 9939 Universal Blvd Orlando, FL 32819   Rate Information Room Rate Cut-Off: Friday, June 24, 2022 Room Rate: $209 Run of House plus state/local taxes A limited number of rooms are blocked for ACA attendees; therefore, we cannot guarantee rooms will be available through the reservation deadline. Make your reservations early! To receive ACA’s group rate, be sure to book using the reservation link above. For those looking to extend their stay, group rate is also available three days pre- and post-event based on hotel availability at the time of booking. Credit card is required to hold your reservation. Room cancellations must be submitted directly to the hotel at least three (3) days prior to arrival or otherwise one night’s room, fees and taxes will be charged. Check-In Time: 3:00 PM Check-Out Time: 11:00 AM Subject to change. Beware of Unknown Housing Services No third-party company or housing service is authorized to act on behalf of ACA International or the official event hotel(s) listed above. Be aware of potential fraud with third-party companies. Please use only the phone numbers and links provided above to reserve your room. Any companies claiming to represent ACA International, the ACA Convention or the above venues should not be trusted. Important Travel & Ground Transportation Notes Orlando International Airport (MCO) is located 12.2 miles from the Rosen Shingle Creek. In addition to car rental and taxi, ground transportation options to/from MCO include Lyft and Uber.

ACA looks forward to welcoming you to the Rosen Shingle Creek in Orlando, Florida. With a prime location on Universal Boulevard just 10 minutes from Orlando International Airport and within 20 minutes of major Orlando attractions, this hotel has it all. Secure a room here at ACA’s low rate of just $209. Rooms are limited – book soon!

Rosen Shingle Creek 9939 Universal Blvd Orlando, FL 32819  

Rate Information Room Rate Cut-Off: Friday, June 24, 2022 Room Rate: $209 Run of House plus state/local taxes

A limited number of rooms are blocked for ACA attendees; therefore, we cannot guarantee rooms will be available through the reservation deadline. Make your reservations early! To receive ACA’s group rate, be sure to book using the reservation link above. For those looking to extend their stay, group rate is also available three days pre- and post-event based on hotel availability at the time of booking. Credit card is required to hold your reservation. Room cancellations must be submitted directly to the hotel at least three (3) days prior to arrival or otherwise one night’s room, fees and taxes will be charged.

Check-In Time: 3:00 PM Check-Out Time: 11:00 AM Subject to change.

Beware of Unknown Housing Services

No third-party company or housing service is authorized to act on behalf of ACA International or the official event hotel(s) listed above. Be aware of potential fraud with third-party companies. Please use only the phone numbers and links provided above to reserve your room. Any companies claiming to represent ACA International, the ACA Convention or the above venues should not be trusted.

Important Travel & Ground Transportation Notes

Orlando International Airport (MCO) is located 12.2 miles from the Rosen Shingle Creek. In addition to car rental and taxi, ground transportation options to/from MCO include Lyft and Uber.

What is the registration fee? ACPAC Throwdown at Stumpy’s Hatchet House $225 Per Person Limited to 250 people.  Blueprint Quality Management System Workshop [Pre-Convention] $449 Members, $549 Nonmembers Meal Tickets for Non-Industry Guests $449 Members, $549 Nonmembers What is included in my registration? Full registrations include: All convention Main Stage and breakout sessions. Note Legal Education Sessions are for ACA members only. Full Meal Package: Welcome Reception, two breakfasts, two lunches, two AM breaks, one PM break and President’s Closing Celebration Access to Expo 2022  First Timers, Young Professionals and Women in Collections Receptions.  Special Events, Pre- Convention Workshops and Spouse/Guest Tickets (for non-industry guests) are not included and can be purchased.  What are the Event Registration and Cancellation Policies? Registration and Cancellation  By attending an ACA International (“ACA”) event, you acknowledge that you have read, understand and agree to ACA’s policies as listed on this page. ACA reserves the right to cancel any meeting.   You are authorizing ACA to use your image in any promotional or informational material produced by or on behalf of ACA. This includes, without limitation, video, audio and photographs which may be distributed in ACA Daily, on the ACA website, event recap videos, future event promotions, photo libraries, social media, and email. A full refund minus a $75 processing fee will be provided for cancellations received by ACA in writing no later than June 17, 2022. No refunds will be granted on or after June 18, 2022, except as provided below. Registrations may not be transferred to another individual unless approved by ACA. No refunds will be given for no-shows. Cancellations Due to COVID-19 If you need to cancel your registration for any reason related to COVID-19, you will receive a full refund of all registration fees paid to ACA. Note that ACA does not have authority to cancel hotel reservations that were not originally booked by ACA staff. To avoid hotel cancellation charges, your hotel reservations with the event hotel (“Hotel)  must be cancelled directly with Hotel. Failure to timely cancel your hotel reservations will result in charges. To cancel your reservation with the Hotel, see your hotel reservation confirmation e-mail they sent to you. Assumption of Risk and Waiver of Liability   By registering for this event, you hereby acknowledge and agree that ACA is not responsible for any injury, claim, liability or other cause of action of any kind based upon or resulting from your participation in this event.   The novel coronavirus, COVID-19, has been declared a global pandemic. COVID-19 is highly contagious and is believed to spread mainly from person-to-person contact. By registering for or attending an ACA event, you (a) acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that you may be exposed to or infected by COVID-19 and that such exposure or infection may result in personal injury, illness, permanent disability, and death, (b) voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury, illness, damage, loss, claim, liability, or expenses, of any kind (“Claims”), that you may experience or incur, and (c) hereby release, covenant not to sue, discharge, and hold harmless ACA International, Inc., and its officers, directors, managers, employees, agents, affiliates, shareholders, members, successors, and assigns, from Claims of any kind arising out of or relating thereto.  In addition to all other policies relating to your attendance at an ACA event, you agree to comply with all COVID-19-related safety procedures that may be implemented by ACA or Hotel, or that may be required by law or recommended by public health agency, in order to protect as much as possible the health and safety of all event attendees.  Antitrust and Anti-Harassment Policy  ACA holds its members to the highest standards of professional conduct. These standards apply equally to all event participants. ACA expects event participants in any capacity to act responsibly and ethically when interacting with others at events. Please take a moment to review ACA’s Antitrust and Anti-Harassment Policies. If you have questions or concerns about possible non-compliance at an event, please inform a member of ACA’s staff. Reservation Information-Sharing  ACA may provide personal registrant information including attendee names to Hotel and ACA may receive personal guest reservation details from Hotel for the limited purposes of event-related meeting planning and contract fulfilment. Visit the Hotel website for their full privacy policy . Your registration information will be shared with exhibitors and sponsors of the event as noted when you register. ACA may also contact you regarding your event participation or Hotel stay based on registration and reservation information received. You agree to receive communications from ACA, which may include marketing and promotional emails regarding ACA’s products and services. You can change your preferences at any time.  Make Your Case to Your Boss About Attending the ACA Convention Click for sample fillable letter.  If you need help convincing your manager to send you to ACA’s convention, we’ve prepared this template letter that you can personalize to help you make your case for attending. Use this fillable form as-is or feel free to copy this content into an email or Word document and adjust as it fits your scenario. We hope to see you at convention! COVID-19 Safety Protocols COVID-19 Safety Protocols  Updated May 10, 2022   A safe and comfortable experience at ACA International’s (“ACA”) 2022 Annual Convention and Expo (“Event”) is a top priority for ACA as we plan for your arrival at the Rosen Shingle Creek Orlando (“Hotel”). We have prepared these COVID-19 Safety Protocols with the health, safety and enjoyment of attendees in mind.  These safety protocols are based on local, state and federal recommendations and mandates. However, given the evolving nature of the pandemic and changing local, state and national guidelines and requirements, safety protocols will naturally be fluid. ACA reserves the right to modify or update these safety protocols at any time so that they are appropriately tailored to the state of the COVID-19 pandemic, its attendant health and safety risks, and national, state, and local requirements and guidelines, during the dates of the event.    Please check back periodically so you are aware of the safety protocols you will be expected to follow while attending the event.  By attending the Event, you and anyone travelling with you agree to follow the safety protocols set in place by ACA, Hotel, City of Orlando, Orange County, Florida Department of Health and the CDC, including those stated here and onsite at the event. ACA and Venues reserve the right to ask any attendee or guest to leave the event and hotel premises at any time in the event of a suspected COVID-19 infection, exposure or symptoms.  HOTEL – Venue & Accommodations  Rosen’s Total Commitment: Rosen Hotels & Resorts is committed to keeping our guests and associates safe. We continue to monitor and follow guidelines set by all health authority organizations and government entities. While we continue to seek professional guidance, we have already updated some of our daily procedures to help maintain a safe environment. We are Global Biorisk Advisory Council (GBAC) accredited and also partner with ECOLAB to utilize their expertise and catalog of fast-acting, EPA-registered products to maintain our heightened cleaning standards. Learn more.   ACA – On-site COVID-19 Safety  Masks Mask protocol will follow CDCPlease bring your own masks. ACA will have disposable masks available if you need them.Hand sanitizer will be available the meeting space.  PARTICIPANTS – Self-Screening and Personal Accountability Commitment  Attendees’ commitment to act responsibly with respect to their own health and the health of others at the event will be critical to the success of Event.  In that regard, ACA expects all attendees and their guests to conduct daily self-screenings and to self-monitor for COVID-19 symptoms.  Please review the CDC list of symptoms and CDC Travel Guidance before attending the Event.   If you are experiencing COVID-19 symptoms or test positive for COVID-19, or are exposed to someone who has COVID-19 symptoms or tested positive for COVID-19, during Fall Forum, we ask that you please promptly notify an ACA staff member and excuse yourself from event activities. You may want to reference the CDC Coronavirus Self Checker  at that time to obtain the CDC’s guidelines on staying away from others, testing and medical attention.  ACA and hotel staff will work with you to determine whether and when it may be appropriate for you to return to event activities.  TRAVEL – TSA & Airlines  Before you travel, please take time to also understand the protocols put in place by the Transportation Security Administration (TSA) and the major airlines:  Alaska Airlines American Airlines Delta Airlines Frontier Airlines JetBlue Southwest Airlines Sun Country    Are there discounts available for Orlando attractions? Visit Orlando has provided us with a list of discounts available to attendees. Check them out the deals!

ACPAC Throwdown at Stumpy’s Hatchet House $225 Per Person Limited to 250 people. 

Blueprint Quality Management System Workshop [Pre-Convention] $449 Members, $549 Nonmembers Meal Tickets for Non-Industry Guests $449 Members, $549 Nonmembers

Special Events, Pre- Convention Workshops and Spouse/Guest Tickets (for non-industry guests) are not included and can be purchased. 

By attending an ACA International (“ACA”) event, you acknowledge that you have read, understand and agree to ACA’s policies as listed on this page. ACA reserves the right to cancel any meeting.  

You are authorizing ACA to use your image in any promotional or informational material produced by or on behalf of ACA. This includes, without limitation, video, audio and photographs which may be distributed in ACA Daily, on the ACA website, event recap videos, future event promotions, photo libraries, social media, and email.

A full refund minus a $75 processing fee will be provided for cancellations received by ACA in writing no later than June 17, 2022. No refunds will be granted on or after June 18, 2022, except as provided below. Registrations may not be transferred to another individual unless approved by ACA. No refunds will be given for no-shows. 

If you need to cancel your registration for any reason related to COVID-19, you will receive a full refund of all registration fees paid to ACA.

Note that ACA does not have authority to cancel hotel reservations that were not originally booked by ACA staff. To avoid hotel cancellation charges, your hotel reservations with the event hotel (“Hotel)  must be cancelled directly with Hotel. Failure to timely cancel your hotel reservations will result in charges. To cancel your reservation with the Hotel, see your hotel reservation confirmation e-mail they sent to you. 

By registering for this event, you hereby acknowledge and agree that ACA is not responsible for any injury, claim, liability or other cause of action of any kind based upon or resulting from your participation in this event.  

The novel coronavirus, COVID-19, has been declared a global pandemic. COVID-19 is highly contagious and is believed to spread mainly from person-to-person contact. By registering for or attending an ACA event, you (a) acknowledge the contagious nature of COVID-19 and voluntarily assume the risk that you may be exposed to or infected by COVID-19 and that such exposure or infection may result in personal injury, illness, permanent disability, and death, (b) voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury, illness, damage, loss, claim, liability, or expenses, of any kind (“Claims”), that you may experience or incur, and (c) hereby release, covenant not to sue, discharge, and hold harmless ACA International, Inc., and its officers, directors, managers, employees, agents, affiliates, shareholders, members, successors, and assigns, from Claims of any kind arising out of or relating thereto. 

In addition to all other policies relating to your attendance at an ACA event, you agree to comply with all COVID-19-related safety procedures that may be implemented by ACA or Hotel, or that may be required by law or recommended by public health agency, in order to protect as much as possible the health and safety of all event attendees.  

ACA holds its members to the highest standards of professional conduct. These standards apply equally to all event participants. ACA expects event participants in any capacity to act responsibly and ethically when interacting with others at events. Please take a moment to review ACA’s Antitrust and Anti-Harassment Policies. If you have questions or concerns about possible non-compliance at an event, please inform a member of ACA’s staff. 

ACA may provide personal registrant information including attendee names to Hotel and ACA may receive personal guest reservation details from Hotel for the limited purposes of event-related meeting planning and contract fulfilment. Visit the Hotel website for their full privacy policy . Your registration information will be shared with exhibitors and sponsors of the event as noted when you register. ACA may also contact you regarding your event participation or Hotel stay based on registration and reservation information received. You agree to receive communications from ACA, which may include marketing and promotional emails regarding ACA’s products and services. You can change your preferences at any time. 

Click for sample fillable letter. 

If you need help convincing your manager to send you to ACA’s convention, we’ve prepared this template letter that you can personalize to help you make your case for attending. Use this fillable form as-is or feel free to copy this content into an email or Word document and adjust as it fits your scenario. We hope to see you at convention!

A safe and comfortable experience at ACA International’s (“ACA”) 2022 Annual Convention and Expo (“Event”) is a top priority for ACA as we plan for your arrival at the Rosen Shingle Creek Orlando (“Hotel”). We have prepared these COVID-19 Safety Protocols with the health, safety and enjoyment of attendees in mind. 

These safety protocols are based on local, state and federal recommendations and mandates. However, given the evolving nature of the pandemic and changing local, state and national guidelines and requirements, safety protocols will naturally be fluid. ACA reserves the right to modify or update these safety protocols at any time so that they are appropriately tailored to the state of the COVID-19 pandemic, its attendant health and safety risks, and national, state, and local requirements and guidelines, during the dates of the event.   

Please check back periodically so you are aware of the safety protocols you will be expected to follow while attending the event. 

By attending the Event, you and anyone travelling with you agree to follow the safety protocols set in place by ACA, Hotel, City of Orlando, Orange County, Florida Department of Health and the CDC, including those stated here and onsite at the event. ACA and Venues reserve the right to ask any attendee or guest to leave the event and hotel premises at any time in the event of a suspected COVID-19 infection, exposure or symptoms. 

HOTEL – Venue & Accommodations  Rosen’s Total Commitment: Rosen Hotels & Resorts is committed to keeping our guests and associates safe. We continue to monitor and follow guidelines set by all health authority organizations and government entities. While we continue to seek professional guidance, we have already updated some of our daily procedures to help maintain a safe environment. We are Global Biorisk Advisory Council (GBAC) accredited and also partner with ECOLAB to utilize their expertise and catalog of fast-acting, EPA-registered products to maintain our heightened cleaning standards. Learn more.

PARTICIPANTS – Self-Screening and Personal Accountability Commitment 

Attendees’ commitment to act responsibly with respect to their own health and the health of others at the event will be critical to the success of Event.  In that regard, ACA expects all attendees and their guests to conduct daily self-screenings and to self-monitor for COVID-19 symptoms.  Please review the CDC list of symptoms and CDC Travel Guidance before attending the Event.  

If you are experiencing COVID-19 symptoms or test positive for COVID-19, or are exposed to someone who has COVID-19 symptoms or tested positive for COVID-19, during Fall Forum, we ask that you please promptly notify an ACA staff member and excuse yourself from event activities. You may want to reference the CDC Coronavirus Self Checker  at that time to obtain the CDC’s guidelines on staying away from others, testing and medical attention.  ACA and hotel staff will work with you to determine whether and when it may be appropriate for you to return to event activities. 

Before you travel, please take time to also understand the protocols put in place by the Transportation Security Administration (TSA) and the major airlines: 

Alaska Airlines American Airlines Delta Airlines Frontier Airlines JetBlue Southwest Airlines Sun Country 

Visit Orlando has provided us with a list of discounts available to attendees. Check them out the deals!

ACA leads the accounts receivable management industry through education, advocacy, and resources designed to help members succeed. Contact UsMember Services: (800) 269-1607   Send Us A Message Compliance Help Desk Stay Connected With ACA   Sign Up For Emails Sponsor/Advertise With Us

ACA leads the accounts receivable management industry through education, advocacy, and resources designed to help members succeed.

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